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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Quincy O.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

High video and audio quality, screen sharing.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has got a very powerful and reliable connection that is always reliable even when user is not connected to strong Internet. I like that is built with simple intuitive dynamics that makes Zoom so easy to use and comfortable. I like that we can share a screen with my teammates and thus enhancing our collaboration.

What is your favorite aspect of this product?

Favourite aspect is how the user interface is,very uncomplicated and easy to customize hence creating an intuitive user experience for the new users. I like the video and audio quality that makes Zoom number 1 in online communications. I like the customer support team that is 24/7 available.

What do you dislike most about this product?

I have no drawbacks at this time everything is cool.

What recommendations would you give to someone considering this product?

Its easy to use Zoom,install it on any of your preferred devices like Phone,Tablet or Pcs. Makes it more portable hence can be used when even travelling.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saske k.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Quality Video Calls with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

A feature that I find interesting about Zoom and that I think makes it different from other tools of this style is the ability to create micro rooms within the same video call, that seems excellent to be able to create small discussion spaces and generate tables of work. It is great for organizing remote meetings between different areas, because each one can be organized in its micro room and then have a conversation all in a larger room. I think it is excellent that as an organizer you can have several coordinators within those rooms in order to have control of who leaves and who enters.

What is your favorite aspect of this product?

My favorite feature of Zoom is the flipped classroom function, it is a way to make meetings visually more realistic and gives dynamism to the video call. Apart from that you can play with the multiple backgrounds that you can place on your screen depending on your taste, I consider that this function provides that touch of intimacy to the tool since you can work from wherever you want without having to constantly worry about the background of your space.

What do you dislike most about this product?

Visually I don't like the toolbar, nor the interface design, they seem a bit boring to me. The toolbar is quite complete, but it is not intuitive, clearly you have to experiment many times with it to find out where the functions are or to know what each of its icons means. They could make it more striking to more easily remember the location of each function.

What recommendations would you give to someone considering this product?

I highly recommend the use of Zoom in its premium version as it provides greater capacity for meetings, and meeting times are longer. Regarding its functions, it is superior to many other similar tools, it is noted that it is designed to be able to control massive meetings, and even as a guest I am also surprised by how well the tool handles, there is no need to have a broadband to be able to make video calls fluently. As a free version, I still think they could provide more features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

lopenzi a.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Cost effective subscription plans,intuitive UI.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is the most powerful and reliable of all time online communications platform that is very easy to use and has 24/7 customers support. It has a very high reliable connectivity and conference quality- user experience is very stable maintains data centres across the world using cloud computing services. Has a very user friendly and uncomplicated interface- for the first users there is no need of creating account to participate in a meeting all is needed is the app on their preferred device and they are done.

What is your favorite aspect of this product?

My favourite is the video and audio quality that is very clear. The screen sharing allows us as a team even remotely to collaborate and have a group discussion on certain projects of the company. Zoom has delivered quality and cost effective communication skills to our beloved customers across the country or globally by maintaining a good customer relationship.

What do you dislike most about this product?

So far so good,everything about Zoom is just wonderful and works according to our expectations.

What recommendations would you give to someone considering this product?

I highly recommend Zoom because its more easy to use,unless other software are not user friendly, Its cost effective the subscription plans are easy to budget.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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