What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ross H.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2021
Ease of login
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a simple application to use allows meetings to be held at any time and place is useful for remote work, the screen sharing function is one of the most effective functions allows communications while sharing screens.
What is your favorite aspect of this product?
I like Zoom to record the sessions of the meetings, with options for a limited number of participants in a session, it also allows updates for more than 300 people, it is very nice to change the background and with facilities to raise the hand of the audience, where Anyone can raise their hand and the speaker knows that someone has some doubts and questions.
What do you dislike most about this product?
Zoom is not working properly with a low internet connection.
What recommendations would you give to someone considering this product?
I recommend Zoom for live streams on Facebook, YouTube, and custom RTMP.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kimberly P.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Initial Implementation
Submitted Sep 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
The difference between Zoom and other video conference products lies in its excellent features as well as its completely free version, making it an excellent product for any company to use for its conferences.
What is your favorite aspect of this product?
More than anything Zoom's free version, which allows us to conduct conferences effectively while also allowing us to stay in touch and on top of our customers, is a turnoff for me.
What do you dislike most about this product?
Because its user interface is among the best, we have found no flaws since we began using it, and this also allows us to share files in real time during meetings.
What recommendations would you give to someone considering this product?
The fact that it was difficult to carry out internal communications with our team when we were affected by the covid-19 means that we have dedicated ourselves to using a product that aids us in reestablishing and continuing to work safely, allowing us to confidently recommend it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Rohan B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Zoom : The Best Virtual Meeting App
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is being used across the whole organization during work from home time. It helps us organize webinars, sessions, meetings, and interactions with a lot of features. It has a recording function, which is very useful for meetings and webinars. The webinar add-on is useful for view-only webinars with a Q&A option.
What is your favorite aspect of this product?
Screen sharing Connectivity User friendly Easily accessible through mobile Picture quality
What do you dislike most about this product?
The mobile application does not display some of the features that are available on the desktop version also it should be integrated with Dropbox or other similar applications so that one can have the full backup of the data. More user windows to be added on single screen of mobile application Calendar integration should be improved
What recommendations would you give to someone considering this product?
I will highly recommend this application to the entire business sector; this tool will help you get rid of extra expense that spent on traveling, this software gives you freedom of work and it is available in various plans based on your team size, thus they allow you to choose according to the budget.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
