What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Steven D.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Best distance communication application
Likeliness to Recommend
What differentiates Zoom from other similar products?
Quality audio, awesome themes, screen sharing, user friendly
What is your favorite aspect of this product?
Background interactive themes
What do you dislike most about this product?
I wish there was a feature that allows me to see if theres current zoom meeting involved in my business, and that i can ask to join when it's my organization
What recommendations would you give to someone considering this product?
Try it, it's free
Pros
- Performance Enhancing
- Unique Features
- Helps Innovate
- Continually Improving Product
Ankish S.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Versatile Virtual meeting solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is more intuitive and user friendly. It has ton of useful features like hand raise and muting.
What is your favorite aspect of this product?
It works well in even low network strength.
What do you dislike most about this product?
Its max time is 40 minutes in free version.
What recommendations would you give to someone considering this product?
Must go for zoom.
Pros
- Enables Productivity
- Client's Interest First
- Transparent
- Security Protects
Mohit K.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Best For Online Meeting
Likeliness to Recommend
What differentiates Zoom from other similar products?
We use Zoom specifically when interacting with enterprise clients, or clients who think Google Hangouts isn't as secure or reliable as required . Zoom has been more reliable than Google Hangouts in many instances. Less confusion on which link to pick , and generally less lag and better quality audio in my opinion.
What is your favorite aspect of this product?
Very easy to follow directions if you've got clientele who aren't wont to operating digital conference software Great audio and video - especially when hosting numerous different people on different computers in several places Fairly easy rescheduling and scheduling interface
What do you dislike most about this product?
I'm not exactly sure what the advantage of "dial by your location" is Screensharing might be improved
What recommendations would you give to someone considering this product?
Zoom is great if you've got a corporation of 5 or more people and have frequent video calls where people aren't within the same room. Zoom is perhaps less suited if you are a freelancer or alittle team that works together often.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
