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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

kareem e.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

A quick journey with zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is a very user friendly

What is your favorite aspect of this product?

Light weight app for conducting meetings easily

What do you dislike most about this product?

I haven't any thing, I love this app so much

What recommendations would you give to someone considering this product?

While using this app you have to make sure of a good network connection

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

ASHISH T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

One of the best collaboration solution

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is versatile software for video conferencing, webinars, page sharing, virtual courses, and more. It's easy to use and the UI / UX is great, especially on the desktop.

What is your favorite aspect of this product?

We can easily share our presentations by zooming in. We can easily use it on PCs, tablets and iOS. The Zoom Session Host has good controls for managing cloud sessions.

What do you dislike most about this product?

Free minutes are only 40.

What recommendations would you give to someone considering this product?

Best for any meet, personal and professional.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Rahul Kumar S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Green screen, screen control

What is your favorite aspect of this product?

Green screen, screen control

What do you dislike most about this product?

Sometimes faced problem with recordings

What recommendations would you give to someone considering this product?

Definitely go for it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Most Popular Zoom Comparisons

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