What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
kareem e.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
A quick journey with zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a very user friendly
What is your favorite aspect of this product?
Light weight app for conducting meetings easily
What do you dislike most about this product?
I haven't any thing, I love this app so much
What recommendations would you give to someone considering this product?
While using this app you have to make sure of a good network connection
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
ASHISH T.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
One of the best collaboration solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is versatile software for video conferencing, webinars, page sharing, virtual courses, and more. It's easy to use and the UI / UX is great, especially on the desktop.
What is your favorite aspect of this product?
We can easily share our presentations by zooming in. We can easily use it on PCs, tablets and iOS. The Zoom Session Host has good controls for managing cloud sessions.
What do you dislike most about this product?
Free minutes are only 40.
What recommendations would you give to someone considering this product?
Best for any meet, personal and professional.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Rahul Kumar S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2022
Fantastic product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Green screen, screen control
What is your favorite aspect of this product?
Green screen, screen control
What do you dislike most about this product?
Sometimes faced problem with recordings
What recommendations would you give to someone considering this product?
Definitely go for it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service