What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Bijan P.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Vendor Management and Renewal
Submitted Sep 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
The quality stays even if we are more than 10
What is your favorite aspect of this product?
Group meetings at a distance
What do you dislike most about this product?
It is not free
What recommendations would you give to someone considering this product?
to watch a small ''how to use'' so you don't get lost in the beginning.
Pros
- Saves Time
- Acts with Integrity
- Client's Interest First
- Enables Productivity
Nicole K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Zoom comes to the rescue!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom brings teams together to get more done in a frictionless and secure video environment. Our easy, reliable, and innovative video-first unified communications platform provides video meetings, voice, webinars, and chat across all devices and space unlike trello Project Management Tool & Team Communication Tool that helps you manage all projects in an enjoyable and efficient manner. This tool helps you manage all your projects in an easy, fun and efficient manner.
What is your favorite aspect of this product?
High-definition video conferencing software Zoom is currently the easiest to deploy. User-friendly with a wide range of features to suit its users' needs. As part of its business and enterprise plans, it offers audio transcription, which enables it to display the transcripts as captions. In addition, users can share device screens, add images to videos, and record the video conferencing while doing all of these things without the need for any special software. Because of this, background noise is reduced and the user can focus on the task at hand.
What do you dislike most about this product?
Compared to a conventional phone call, which is a cheaper option, toll and call pricing is prohibitively expensive. Our organization has a high demand for webinars, and the cost of conducting a webinar is significantly higher than that of competing solutions and other products. Considering the total cost of ownership, I believe Zoom is a bit pricey and time consuming for small businesses just starting out.
What recommendations would you give to someone considering this product?
We recommend zoom as a tool in all industries when it comes to web conferencing and other forms of communication.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Jyoti S.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: End User of Application
Submitted Sep 2021
"Zoom Review"
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom covers more regions and accommodates more individuals simultaneously also the screen share feature is very advanced in this product.
What is your favorite aspect of this product?
It is easily accessible through mobile that is the best feature of Zoom also You can record your calls on your PC or in the cloud. It has become extremely simple to plan gatherings as well as invite attendees from both inside and outside the organization. Zoom is very reliable
What do you dislike most about this product?
The chatting window needs to have further developed features in terms of one-to-one chats or group chats. The performance of the product is terrible when Internet speed is low.
What recommendations would you give to someone considering this product?
In case you are searching for a video meeting cloud option, Zoom is possibly your most ideal alternative. This is very reliable, quick, and for the most part integrable with all your CRMs and programming.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
