The CIO role is evolving from record keeper to forecasting future opportunities and risks. Six trends in 2025 fit into three major themes that will impact organizations in 2025.
AI’s future is here, and its promise of innovation is matched only by its risk and complexity. The responsibility for navigating the delicate balance of AI risk and AI reward has fallen to CIOs and IT leaders. Learn about the four trends that will inform AI strategies in 2025.
Create an IT strategy based on business needs, not just intuition. It is no longer enough to generate a text document and call it an IT strategy. Stakeholder attention spans are growing shorter; create a visual IT strategy to show how IT will support the business.
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and preferably on first contact.
Build a business-aligned, risk-aware, holistic security strategy: gather business requirements to prioritize improvements; assess risks, stakeholder expectations, and risk appetite to set meaningful targets; conduct a comprehensive gap analysis to identify improvements; and build a flexible roadmap to set the program on the right footing.
As pressure mounts to introduce AI technologies into your organization, how is as important as what. Understand what it will take to introduce a level of governance to help you responsibly deliver on your roadmap and strategy for AI technologies.
Design Your IT Organization for the Future is the second blueprint in your organizational transformation journey. In this blueprint you will design the IT structure your organization needs to align with and deliver on enterprise strategic objectives.
Define a clear IAM strategy that aligns with your organization’s security objectives and regulatory requirements; outlines the goals, roadmap, and desired outcomes of the IAM program; and considers user populations, existing systems, and scalability needs.
Contrary to popular belief, business analysis and requirements management are still alive. Accurate requirements are more critical than ever in an environment of continual disruption and upheaval. Good requirements practices are the key to unlocking project and product value and reducing technical debt.
Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.
Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.
Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.
Business Intelligence (BI) software provides the tools to transform data into actionable insights that inform an organization's strategic and tactical business decisions.
IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.
