Thousands of unfiltered customer reviews

Our experience has been excellent. Claudia did a an amazing job in facilitating the IT strategy workshop and brought a lot of practical and strateg... Read More

Our experience has been excellent. Claudia did a an amazing job in facilitating the IT strategy workshop and brought a lot of practical and strategic experience to the workshop and level of engagement Read Less

Chuck was very knowledgeable and had real world experience. Class was to the point, not a lot of fluff. I don't know if I'd classify anything as ... Read More

Chuck was very knowledgeable and had real world experience. Class was to the point, not a lot of fluff. I don't know if I'd classify anything as worst parts. Read Less

The best part of the experience was the fact that there was very good coordination value template and the fact that the Dennis challenged and provi... Read More

The best part of the experience was the fact that there was very good coordination value template and the fact that the Dennis challenged and provided pivotal insights. The worst part was that we could not do the CIO vision and the IT Governance survey prior to the full engagement to have the full artifact but this will be corrected in couple of weeks. Read Less

Best part: (a) Knowledgeable facilitator - Dennis provided timely advice and recommendations; also great insights from my CIO Counselor Carlos Tho... Read More

Best part: (a) Knowledgeable facilitator - Dennis provided timely advice and recommendations; also great insights from my CIO Counselor Carlos Thomas. (b) Dennis created an atmosphere for high degree of collaboration and engagement. (c) Dennis did his nightly homework and was very prepared every morning to move the discussion forward. Quite impressive. His experience was quite evident. Worst part: A little confusing as to where files were stored and from which deck he was presenting and updating. Fortunately, this did not distract from the great takeaways and the success of the workshop. Read Less

Denis Goulet is a great facilitator and we really enjoyed his guidance during this workshop. From the material that infotech provides to the flow... Read More

Denis Goulet is a great facilitator and we really enjoyed his guidance during this workshop. From the material that infotech provides to the flow of the full engagement. The preliminary work of the CIO business vision survey and the IT Governance and Management survey provided the information needed for our Business aligned IT strategy. I would encourage infotech to expand on this workshop and provide more preliminary work around business capabilities, and IT staff skill gap analysis Read Less

I want to express my appreciation for the outstanding workshop facilitated by Asia Nebesnaia, our Analyst and Workshop Director and acknowledge the... Read More

I want to express my appreciation for the outstanding workshop facilitated by Asia Nebesnaia, our Analyst and Workshop Director and acknowledge the brilliant support provided by Kwan Mitchell, our Account Counselor. The experience was truly exceptional, and it left a lasting impact on both me and my team. Throughout the workshop, Asia demonstrated a deep understanding of IT strategy and how it aligns with our broader city initiatives. She expertly guided us through the development of a comprehensive IT strategy for the next three years, ensuring that each element was aligned with our organizational goals and future aspirations. Her ability to translate complex concepts into actionable steps was impressive, and it provided us with clarity on how to move forward effectively. In addition to the IT strategy, Asia helped us design a plan for a performance dashboard that will enable us to monitor and measure progress against our key objectives in real-time. This tool will be invaluable in keeping us on track and ensuring accountability as we execute our strategy. Kwan’s support throughout the process was equally instrumental. He ensured that we had all the necessary resources, answered any questions, and facilitated seamless coordination between our teams. His proactive approach and commitment to addressing our needs allowed us to focus entirely on the workshop's content and objectives without distractions. His contribution truly enhanced the overall experience and ensured the workshop ran smoothly. What stood out the most was Asia’s facilitation skills. She encouraged open dialogue, fostered collaboration, and ensured that every member of the team felt heard and included. Her structured approach kept the sessions focused, while her flexibility allowed us to explore creative solutions to challenges as they arose. Overall, the workshop exceeded our expectations. We now have a clear roadmap and the tools we need to succeed in the coming years. I am confident that the work we accomplished during these sessions will drive measurable improvements in how we deliver services to our community. Thank you, Asia and Kwan, for your dedication and expertise. We look forward to continuing to work with you as we implement our strategy. Bianca Lochner Chief Information Officer | City of Scottsdale Office: (480) 312 -7615 blochner@scottsdaleaz.gov Read Less

This process well defined better than prior year. Staff said they that this was far better, and Areez was engaged with team. Totally different expe... Read More

This process well defined better than prior year. Staff said they that this was far better, and Areez was engaged with team. Totally different experience in a positive way. Read Less

The Info-Tech team provided valuable knowledge and insight, making the process seamless.

The best part was working with Ross and Info-Tech team. Having an expert point of view from people outside of our Organization allowed us to both t... Read More

The best part was working with Ross and Info-Tech team. Having an expert point of view from people outside of our Organization allowed us to both think outside the box and explore other methods of doing things. I think the worst and also necessary part was the full days we spent on the project. Again very necessary as it allowed us to put our heads down and focus on the task at hand. Read Less

The step-by-step guidance through the creation of the product were invaluable to my team and I. Not only the end product as a tool for planning for... Read More

The step-by-step guidance through the creation of the product were invaluable to my team and I. Not only the end product as a tool for planning for the future, but in discussing each item and how we are affected during the process. I think it really helps my team to get out of their day-to-day for a while and work together on projects like this. Read Less

It was one of the best workshops I have attended on the topic of IT Strategy. It was engaging, fruitful, focused, and effective.

The best part of the experience was the instructor's ability to facilitate and prioritize everyone's time to ensure the objectives were met. The wo... Read More

The best part of the experience was the instructor's ability to facilitate and prioritize everyone's time to ensure the objectives were met. The worst part of the experience was the IT Organizational Chart exercise which did not add value to the IT strategy session. Those decisions are made on an executive level, and this causes some confusion surrounding the future state. Read Less

The overall experience was excellent, and Denis did an outstanding job facilitating and adapting the workshop to our needs.

The potential impact and return on investment from this engagement is high. Both time and money will be saved as a result of strategic planning, go... Read More

The potential impact and return on investment from this engagement is high. Both time and money will be saved as a result of strategic planning, goal setting, establishing principles and values, and initiatives. Bill was a phenomenal guide, who led with expertise, empathy, listening, and valued our experience and culture. He made this engagement effortless, and we appreciate his guidance throughout this experience. I particularly appreciate the experience and insight Bill brought. This was extremely helpful in establishing our strategic plan. I would definitely recommend this engagement and would love to partner with Bill and InfoTech in the future. Read Less

Best - Customer Feedback; Facilitated discussions; Follow-up data and analysis; Focused time with my management and key individual contributors. ... Read More

Best - Customer Feedback; Facilitated discussions; Follow-up data and analysis; Focused time with my management and key individual contributors. Worst - The room was not the best, hard to hear people. Read Less

Best was Chuck French, he is an excellent facilitator and very knowledgeable with the toolset. Not sure there was a 'bad' portion but I will say t... Read More

Best was Chuck French, he is an excellent facilitator and very knowledgeable with the toolset. Not sure there was a 'bad' portion but I will say that some of the outputs from surveys we sent to stakeholders and employees ahead of the engagement were widely distributed. We attributed that to perspectives being very different on what the questions were really asking and feel clarification is needed for those. Read Less

Areez was an excellent facilitator and I received very positive feedback from my management team about his work. Thank you!

The workshop afforded our IT team members an opportunity collaborate and establish a renewed focus for our organizational IT Strategy. Our initial ... Read More

The workshop afforded our IT team members an opportunity collaborate and establish a renewed focus for our organizational IT Strategy. Our initial meeting on Monday that included other departments was a shift from an internal focus to a business readiness and partnership focus. An opportunity for improvement gained from the workshop is the importance of alignment and evaluation of our organizational IT Strategy. Read Less

Only good words to give. Outcomes were beyond my expectations -- beyond what we set off to produce, we had a joint learning and teambuilding experi... Read More

Only good words to give. Outcomes were beyond my expectations -- beyond what we set off to produce, we had a joint learning and teambuilding experience. Read Less

The true value of this effort canot be assessed ubtil we publish a strategic plan and use it to guide our effort moving forward. This excercise wa... Read More

The true value of this effort canot be assessed ubtil we publish a strategic plan and use it to guide our effort moving forward. This excercise was a start. Read Less

Exceeded expectations. Chuck was excellent to work with and I’m happy with the tools and topics covered.

Best parts were: 1. seeing key stakeholders in person and having them particpate in conversation with the other stakeholders 2. The herding of c... Read More

Best parts were: 1. seeing key stakeholders in person and having them particpate in conversation with the other stakeholders 2. The herding of cats required to bring the Managers together to actually get through everything in a short amount of time. 3. The fact that part of the deliverable is the built in explanation of the process. In defense of my answers above, I'll add that we have been working on this for at least 7 years and have little to show for it. I now have reviewed the draft with my Division Leader and actually have something in hand for the first time in more than a decade. If it isn't in the end adopted as an Enterprise Wide Innovation and Technology Plan, it will be at minumun adopted as a IT Dept Strategic Plan with high level schedule and priorities for a couple years. Therefore, worst case it was a huge success. Read Less

Being able to complete this within a few days was extremely valuable. I think it would have taken us at least an additional 30 days or longer to co... Read More

Being able to complete this within a few days was extremely valuable. I think it would have taken us at least an additional 30 days or longer to complete the amount of work we did in 4 days. The Workshop Director did an excellent job of facilitating the process. It was a great opportunity for our department to collaborate and think about what the future of our department should look like. It was also eye opening looking at the number of initiatives we currently have. Read Less

Worst - It is hard to commit to so much time in one week. There is no way around such a time commitment. Best - walking away from the table hav... Read More

Worst - It is hard to commit to so much time in one week. There is no way around such a time commitment. Best - walking away from the table having spent some great team building time and knowing there will be a real actionable deliverable created. As a new CIO, i wondered it I could build this myself. After the week, I believe I could BUT it would have taken me over 6 months of non-contiguous time and not all members of my team would have provided input. This was well spent $$, time and energy. I am very excited to continue this journey and execute against the plan. Read Less

Best part great group participation and agreed outputs - great facilitation worst part this year we were at a rush to get this delivered. We will ... Read More

Best part great group participation and agreed outputs - great facilitation worst part this year we were at a rush to get this delivered. We will address this for next year Read Less

Chuck French and team did a wonderful job in capturing and condensing the workshop information into a few informative slides. Janice did a great j... Read More

Chuck French and team did a wonderful job in capturing and condensing the workshop information into a few informative slides. Janice did a great job supporting the workshop effort. The information will be valuable. Thanks Read Less

Best - how prepared your Team was. How they knew exactly where to lead us very quickly. How understanding and insightful they were Worst - the poo... Read More

Best - how prepared your Team was. How they knew exactly where to lead us very quickly. How understanding and insightful they were Worst - the poor response from our Ops mgt (hardly your fault). Note: really hard to estimate the value as it's going to depend on how all this plays out over time within our org. You should check back in a year. Thanks Read Less

Best: Continued to be extremely impressed with Infotech's workshop methodology and its ability to produce a comprehensive draft with finding and re... Read More

Best: Continued to be extremely impressed with Infotech's workshop methodology and its ability to produce a comprehensive draft with finding and recommendations within a week. Areez, our workshop leader, showed well-developed skills keeping us on topic and on schedule while collecting and summarizing complex information in a very short amount of time. Scott, Infotech's subject matter expert, was invaluable in providing the necessary know-how to refocus conversations by infusing knowledgeable, insightful thoughts into our discussions. Worst: None to report Read Less

Chuck was able to keep us on track and offer relevant suggestions and guidance, using appropriate questions to draw out key details from the team. ... Read More

Chuck was able to keep us on track and offer relevant suggestions and guidance, using appropriate questions to draw out key details from the team. I also liked the template and workflow he folllowed from InfoTech. Read Less

Areez was totally engaging, jelled well with the team and help lead them along the journey. He was clear and articulate, answered questions on poin... Read More

Areez was totally engaging, jelled well with the team and help lead them along the journey. He was clear and articulate, answered questions on point and provided context to ease some doubts or concerns. Wish we would have had more time to digest the diagnostic surveys. And help us to sharpen the pencil / consolidate the initiative list to enable a more executive review. Read Less

I am still estimating time and money saved, so this is a rough, rough estimate in terms of how much less time the EBMUD IT strategic planning proce... Read More

I am still estimating time and money saved, so this is a rough, rough estimate in terms of how much less time the EBMUD IT strategic planning process might be as a result of going through this workshop. The workshop was a good, solid start to the IT strategic planning process, but it feels like there is a lot left to do. There were quite a number of ideas and hypotheticals, and the next steps will be very hard to make the ideal numbers more realistic to the organization, the finances, and the culture. It would also have been better to have included more people, but then there would not have been enough time. So the next several weeks and next steps will be really important, and I look forward to Info-Tech helping with these next steps. Read Less

Our workshop went very well! Very much appreciated some of the time saving techniques Claudia used to allow us to focus discussion on things that w... Read More

Our workshop went very well! Very much appreciated some of the time saving techniques Claudia used to allow us to focus discussion on things that were more important than some of the other details. Developing core values etc can often be a lengthy process, and her methods really cut through some of the tedium that can occur. I also greatly appreciate the visit from my executive counselor for the kick-off and discussion with our senior leadership that were present. The outside perspective and expertise lends much validation to what we are trying to achieve in our department. Read Less

Overall, I would say Denis was a mix of excellent advice mixed with a bit too much talking about his personal opinion. We got a lot of value but sp... Read More

Overall, I would say Denis was a mix of excellent advice mixed with a bit too much talking about his personal opinion. We got a lot of value but spent a bit too much time listening to random stories. Given the cost, I question the total value. It definitely saved us time, but I'm not sure the total cost was worth it vs a virtual workshop or even a guided implementation. I'm a bit on the fence about that. Read Less

It was a Great week and thought everything was done Professionally. Thanks for all the hard work and now we need to get to work. Loved how ev... Read More

It was a Great week and thought everything was done Professionally. Thanks for all the hard work and now we need to get to work. Loved how everything went, no issues at all. Read Less

The best part was the involvement of directors and asset managers in the first session which will lead to their support for the new strategy and th... Read More

The best part was the involvement of directors and asset managers in the first session which will lead to their support for the new strategy and the IT team involvement during the whole week Read Less

Denis is always dialed into our organization and is a great leader and orchestrator for a process that can often be chaotic. I've worked with sever... Read More

Denis is always dialed into our organization and is a great leader and orchestrator for a process that can often be chaotic. I've worked with several facilitators over the years, and Denis is one of the best. The experience overall was fantastic and is the main reason I have a contract with Info-tech. My only disappointment, perhaps, is that Info-tech limits the format of the deliverable to slides, it really should be available in a document that could be published to the public, especially for government agencies as that is our major shareholder. Read Less

The flexibility and adaptability shown by the facilitator in meeting us where we are.

Overall very valuable. Bill was able to provide recommendations and guidance. It was a masterclass in KT.

Chuck French did a masterful job guiding us through our strategy update. He kept us on track and helped us flesh out important details.

Brilliant and invaluable work by Annabel and Mike. Professional and personable in facilitating this important work for us over the next 3 years of ... Read More

Brilliant and invaluable work by Annabel and Mike. Professional and personable in facilitating this important work for us over the next 3 years of implementation. Feedback from the IT leaders was wonderful, it exceeded expectations and landed this important work in a collaborative way. Read Less

Areez was effective and efficient in gathering information and interpreting and supplying with plan. I think everyone really appreciated working w... Read More

Areez was effective and efficient in gathering information and interpreting and supplying with plan. I think everyone really appreciated working with a neutral party hearing our challenges then walking us through the tools of the workshop to create a list of initiatives along with a roadmap for how to accomplish. Great experience. Read Less

The methodology helped to ensure we didn't go straight to solutioning. I appreciate the time spent and feel it was beneficial. There is a lot of in... Read More

The methodology helped to ensure we didn't go straight to solutioning. I appreciate the time spent and feel it was beneficial. There is a lot of information that we will use to build on as well for the future. I don't have anything that is a worst part. The workshop showed we have existing alignment to a good strategic process and awareness of what's happening in our environment. Read Less

It was a great experience, Chuck stepped us through the process of developing Raleigh's first strategic plan that will align with how we add busine... Read More

It was a great experience, Chuck stepped us through the process of developing Raleigh's first strategic plan that will align with how we add business value to the organization. Best part was the "Elmo" moment when we would get too far into the weeds and Chuck would pull us back out to think strategically. The worst part, we just didn't get as far as we had hoped, not InfoTech related. Just not enough time to fully bake the plan. Read Less

The experience with Areez and Juan we top notch and actually exceeded my expectations. Areez specifically was able to tease out information in a ma... Read More

The experience with Areez and Juan we top notch and actually exceeded my expectations. Areez specifically was able to tease out information in a manner where it will be beneficial to the entire department for not only strategic planning but more importantly execution in the year to come. Big Thanks! Read Less

Best part - Brian is very comprehensive and patient with the team Worst part - I wish we had more time with this workshop

In a very short of mount of time, Paul Herzstein, our strategic planning workshop leader, was able to effectively compiled extremely complex infor... Read More

In a very short of mount of time, Paul Herzstein, our strategic planning workshop leader, was able to effectively compiled extremely complex information regarding projects goals, objectives, workload, SWOT analysis into a very well organized document including priorities and estimated implementation timetables. Paul demonstrated to be an excellent communicator, very practical, well-organized, who was able to maintain a great pace collecting, documenting, summarizing, and presenting tons of information into a single document within a couple of weeks. Worst part of the experience was not the workshop itself but rather prepping for the CIO vision. I highly recommend that all internal surveys are initiated within the hiring entity rather than InfoTech as we ended up spending a lot of time fishing out survey reminders from Junk Mail folder (our County does allow or promote whitelisting as a best practice) Read Less

But a few times in ones career that you have the opportunity to see a legacy business and industry through a new technology lens. The strategy work... Read More

But a few times in ones career that you have the opportunity to see a legacy business and industry through a new technology lens. The strategy workshop allowed the IT leadership team to evaluate and discover a new strategic vision and mission. Read Less

Chuck set the stage for a very collaborative facilitated session with my team. The team felt like they had ownership of this strategic plan and we... Read More

Chuck set the stage for a very collaborative facilitated session with my team. The team felt like they had ownership of this strategic plan and were excited about building and implementing it. This experience was encouraging and demystifying for me as well as the team. This workshop turned into a great team building exercise! The worst part was being able to have everyone's schedule clear to meet for the whole time. I don't think this interfered with the workshop. I can't think of anything negative to share about the workshop experience. Read Less

Areez was a fantastic facilitator, he really helped keep everything moving and gave us the ability to focus on getting the right information captur... Read More

Areez was a fantastic facilitator, he really helped keep everything moving and gave us the ability to focus on getting the right information captured to come up with a good plan. He was able to facilitate both small team meetings, and a meeting with a larger group. We got a lot done in a short time! I can't think of any real "worst" parts of the experience, other than facing the realization that we have a lot of work cut out for us. Again, I can't say enough good things about Areez - he's one of the best facilitators I've seen for any kind of strategic engagement. He is terrific! Read Less

I was happy with the experience overall. I think the Business Vision survey and interviews with university leadership were valuable, and Denis' ex... Read More

I was happy with the experience overall. I think the Business Vision survey and interviews with university leadership were valuable, and Denis' expertise in turning that into a coherent strategic plan was invaluable. Denis led the team in a methodical manner through the whole engagement, and while we still have a lot to do before attempting to publish the plan, I am pleased with where we are and the quality of the deliverable. The worst part is it's a lot to digest and pretty tiring for 4 straight long days, but that has its benefits as well. Read Less

The survey was really well done and I appreciated Areez's role in helping everyone work through the process. I think it will help us direct activi... Read More

The survey was really well done and I appreciated Areez's role in helping everyone work through the process. I think it will help us direct activity in the upcoming months. There wasn't anything "worst" about the experience but if choosing something I would say answering the number or days and dollars in this survey is something that I don't like. Read Less

The time with an expert to help roll out the strategy. Also, the report the survey's produced to assist in developing our strategy.

Our facilitator, Areez, was definitely the key factor from InfoTech resulting in what I believe to have been a very successful workshop. Additional... Read More

Our facilitator, Areez, was definitely the key factor from InfoTech resulting in what I believe to have been a very successful workshop. Additional supporting factors were the pre-workshop material and discussions which allowed the team to be prepared ahead of time. Nothing negative to report. Read Less

Chuck does a great job and we work well together. He comes prepared, keeps us on track, ensures everyone is heard, challenges us to think from diff... Read More

Chuck does a great job and we work well together. He comes prepared, keeps us on track, ensures everyone is heard, challenges us to think from different viewpoints and delivers the materials when he says he is going to. I thought he did a good job last year but this year's workshop was at another level. It is also a great experience for the management staff to meet for a week and discuss these topics. It removes you from your day-to-day for a week and allows for time to think about the bigger picture. I don't have any "worst parts" that relate to the delivery of the workshop. Read Less

Engaging 4 day workshop.

Methodology & templates are excellent. Examples from other organizations really helped the conversation and spark ideas. Facilitators are very kno... Read More

Methodology & templates are excellent. Examples from other organizations really helped the conversation and spark ideas. Facilitators are very knowledgeable. I've done the DIY template but this workshop brought us over the finish line in 4 days! Can't wait to get the final deliverable. Thank you again Chuck and Jeremy. Read Less

Incredibly efficient workshop facilitated by Areez that completed the objective 25% ahead of schedule.

Bill was a terrific facilitator. The workshop was very well organized and did an excellent job bringing clarity between business objectives/goals/... Read More

Bill was a terrific facilitator. The workshop was very well organized and did an excellent job bringing clarity between business objectives/goals/frustrations and IT objectives/goals initiatives. Bill kept the team on track, offered sage advice along the way, and helped us stay focused. Read Less

BEST scripted framework/approach skilled SME CHALLENGES surfaced the need to drill down further to define future state by platforms (BI Analy... Read More

BEST scripted framework/approach skilled SME CHALLENGES surfaced the need to drill down further to define future state by platforms (BI Analytics, etc) or domains (org/staff) The workshop take-away Excel tool isn't so intuitive to change or add info (into raw data sheet). Read Less

It is difficult to execute a strategy in a series of 1:1 meetings, the best part of this experience was having the undivided attention of my team a... Read More

It is difficult to execute a strategy in a series of 1:1 meetings, the best part of this experience was having the undivided attention of my team and having active participation and a common memory of how our decisions were made. Read Less

Bringing the team together to establish the goals and direction of the department was the greatest part of this workshop. Once we obtain buy-in fro... Read More

Bringing the team together to establish the goals and direction of the department was the greatest part of this workshop. Once we obtain buy-in from the business, this strategy will go a long way in establishing the direction of our staff and our department. Read Less

Best - That the team was able to accomplish a great deal of work in support of our strategic plan - vision, mission, values, roadmap, communication... Read More

Best - That the team was able to accomplish a great deal of work in support of our strategic plan - vision, mission, values, roadmap, communication guide, etc. - that previously took us months of work and never a finished branded product. The focused approach of the workshop and the way the facilitators kept the team engaged (with a little help) and on task were phenomenal, and the final products exceeded my expectations. Worst - The limitation on the number of participants. I believe that we would have more buying by having the audience expanded to include representatives from the 1st line staff versus only my leadership team. Read Less

The experience of walking through the development of a formal technology-focused plan was an invaluable exercise. The discussion topics allowed th... Read More

The experience of walking through the development of a formal technology-focused plan was an invaluable exercise. The discussion topics allowed the team to collect their thoughts and begin restructuring our support of our business and internal customers. In addition, it lays the foundation for the IT leadership team to grow and develop new skills that fundamentally change our relationship with other departments. Finally, this will help us focus on long-term objectives, not just near-term projects. The most challenging part of the experience was the time commitment. We work in an environment with few opportunities and precious little time that we can commit to strategic planning. Read Less

The open talks where the best the free exchange of ideas was the best The worst was the time, we where running out of calendar time to have it d... Read More

The open talks where the best the free exchange of ideas was the best The worst was the time, we where running out of calendar time to have it do so it felt rushed. Even though it wasn't rushed it felt that way. Read Less

Best: moderator's adaptability to our needs/requirements, 4 days of focus time with IT leadership team, organized package with materials developed ... Read More

Best: moderator's adaptability to our needs/requirements, 4 days of focus time with IT leadership team, organized package with materials developed during the week that we can use in the weeks ahead to build from the workshop; really appreciated that Info-Tech hosted us in their office in Toronto - nice change of scenery for the team. Worst: ?? Nothing to report. All was good. Read Less

Overall the workshop exceeded my expectations. Chuck was an excellent facilitator and I was pleasantly surprised by the toolset available to condu... Read More

Overall the workshop exceeded my expectations. Chuck was an excellent facilitator and I was pleasantly surprised by the toolset available to conduct the workshop and work to a meaningful outcome across all facets of the IT Strategy. Read Less

Great facilitation of the well developed roadmap for developing a strategic plan. Really appreciate the understanding of the effort that enabled d... Read More

Great facilitation of the well developed roadmap for developing a strategic plan. Really appreciate the understanding of the effort that enabled discussion and debate amongst our numerous participants. Read Less

Paul was an excellent facilitator. He kept the group focused and outcomes-centered. He flexed the agenda with us to make the experience a meaningfu... Read More

Paul was an excellent facilitator. He kept the group focused and outcomes-centered. He flexed the agenda with us to make the experience a meaningful and helpful one for us. Overall, it was a great experience. Thanks! Read Less

Chuck was a great facilitator. His knowledge and expertise was very valuable and also kept the workshop running smooth. He did a great job engaging... Read More

Chuck was a great facilitator. His knowledge and expertise was very valuable and also kept the workshop running smooth. He did a great job engaging everyone involved Read Less

The overall workshop was a great experience for my team. Reddy was a great facilitator and I enjoyed working with him. He provided very timely ... Read More

The overall workshop was a great experience for my team. Reddy was a great facilitator and I enjoyed working with him. He provided very timely responses and follow-up. Read Less

Great workshop!

The workshop was OUTSTANDING! However, the final delivery wasn't all that I expected. I asked for industry comparisons and was told after the fac... Read More

The workshop was OUTSTANDING! However, the final delivery wasn't all that I expected. I asked for industry comparisons and was told after the fact that it wasn't available. This information is a key part to selling the direction I want to organization. Read Less

Best - Having Reddy Doddipalli facilitate with my team (most of whom are very green/new in their rolls) using proven templates and processes. Havi... Read More

Best - Having Reddy Doddipalli facilitate with my team (most of whom are very green/new in their rolls) using proven templates and processes. Having a completed Strategic Plan delivered at the end of the workshop. Worst - Due to the extremely small size of my team, we were interrupted by a systems outage that required our attention. Not Reddy's fault - completely our issue. Read Less

Best part was our team engaging and working thru our Strat Plan. In my opinion we didn't have a bad part.

Chuck was an amazing facilitator. He managed to keep everyone engaged and allowed us to write our ideas down on paper... and make them make sense! ... Read More

Chuck was an amazing facilitator. He managed to keep everyone engaged and allowed us to write our ideas down on paper... and make them make sense! Expectations were blown out of the water from initially going into the workshop. Read Less

Annabel did a terrific job of working with us to modify the standard approach to accommodate our needs. All teams members indicated that they bene... Read More

Annabel did a terrific job of working with us to modify the standard approach to accommodate our needs. All teams members indicated that they benefitted from the time spent. I would only say the worst part was having to run the workshop as a virtual exercise - but that was not InfoTech's fault. Read Less

ELMO Stakeholders were able to see our workload and challenges Participation from Senior Leadership on the process First opportunity to align st... Read More

ELMO Stakeholders were able to see our workload and challenges Participation from Senior Leadership on the process First opportunity to align strategy across all of the newly merged departments Provided an opportunity to work together for an extended time Read Less

Best: Chuck French

The time to break away and dive deep into strategy and planning was amazing. Having it facilitated by someone so knowledgeable about our industry d... Read More

The time to break away and dive deep into strategy and planning was amazing. Having it facilitated by someone so knowledgeable about our industry drove tremendous value to the time spent. Having InfoTech be part of this process really helped the team to think outside the box and look at things from a different perspective. Read Less

Brian did an excellent job of facilitating. He kept the group engaged and provided relevant insight and questions to keep things moving. The conten... Read More

Brian did an excellent job of facilitating. He kept the group engaged and provided relevant insight and questions to keep things moving. The content and structure fit well with our adjectives. Very satisfied with the workshop and the resulting plan. Read Less

Best parts - being able to participate in a workshop and not have to personally facilitate.

Best: Tempe has a very mature business project pipeline strategy, appreciated the ability to customize the workshop and pivot quickly to develop in... Read More

Best: Tempe has a very mature business project pipeline strategy, appreciated the ability to customize the workshop and pivot quickly to develop internal IT project strategy. It helped remove duplication of efforts to create a single comprehensive list with timelines and priorities. Worst: I appreciate the pandemic has accelerated the capabilities of virtual workshops but would have loved to have this specific strategic workshop in person. Also, something like a Miro board would be beneficial for brainstorming. Read Less

Reddy provided us with valuable information during our workshop. He provided us with outstanding guidance and recommendations as we look to implem... Read More

Reddy provided us with valuable information during our workshop. He provided us with outstanding guidance and recommendations as we look to implement this IT Strategy into our department. While the overall process was time consuming, it was time well spent and we anticipate receiving positive feedback and results moving ahead. Read Less

I thought it was a very good workshop. We had already undertaken it about 18 months ago but the CIO then left so repeating it quite soon. It is gre... Read More

I thought it was a very good workshop. We had already undertaken it about 18 months ago but the CIO then left so repeating it quite soon. It is great that InfoTech has an Australian presence and hopefully next time Gerald can come on site. In spite of being online due to the pandemic I thought it went very well. Probably needed somebody at our end a little more clued up to support Gerald but overall everything worked well. I think Gerald's skilled facilitation drew out some of the real core issues but further work is required. Read Less

Best part of the experience was the instructor's ability to fa ilktate the team through tough conversations. Bill has done a phenomenal job of enga... Read More

Best part of the experience was the instructor's ability to fa ilktate the team through tough conversations. Bill has done a phenomenal job of engaging both management and non-management staff and work towards a common goal. The worst part was not having enough time to get through some of the details. Read Less

- Chuck did a great job guiding us through the process. I identified no “worst” parts of the experience. - Best part - Systematic way of gatheri... Read More

- Chuck did a great job guiding us through the process. I identified no “worst” parts of the experience. - Best part - Systematic way of gathering various data points to arrive at the specific IT Strategy was a very delightful experience - Worst part – N/A - Presenter was excellent and kept everyone engaged, The agenda and roadmap to achieve end goal was well planned. Read Less

Best Part - Jennifer and Elizabeth did an excellent job with the facilitation and capturing all the discussion, dialogue and decisions. Worst Pa... Read More

Best Part - Jennifer and Elizabeth did an excellent job with the facilitation and capturing all the discussion, dialogue and decisions. Worst Parts - Reviewing the comprehensive notes and Strategy trying to determine how to best synthesize/summarize the valuable content into a version to present to Supervisor and Senior Management. Read Less

Very well thought out approach. I am very happy with the process and looking forward to the results.

Reddy's knowledge and expertise were a huge asset in helping our CIO team move forward in the direction we need to go. Given he was able to presen... Read More

Reddy's knowledge and expertise were a huge asset in helping our CIO team move forward in the direction we need to go. Given he was able to present the workshop in 3 days versus 4, and had 24 different participants versus the 12-15 norm, we are particularly grateful that he helped us in achieving success in our workshop goals. Read Less

Best part: Paul, our workshop facilitator, was great. He adapted the experience to meet our organization's unique requirements and kept the team e... Read More

Best part: Paul, our workshop facilitator, was great. He adapted the experience to meet our organization's unique requirements and kept the team engaged throughout the entire session. Worst part: Not something we could control given the current state of things related to the pandemic, but I believe the session would have been better had it been conducted in person. Also, and this is on the part of our team, there were a number of participants who had never really been involved in a strategic planning process, so we spent a lot of time trying to get them to understand how it relates to them in a US Federal government organization. Read Less

Getting leadership participation in this type of workshop is always a problem but once they had a chance to experience the workshop and listen to ... Read More

Getting leadership participation in this type of workshop is always a problem but once they had a chance to experience the workshop and listen to Denis's advice, they jumped into the workshop at every opportunity. Still caused some continuity problems for Denis but I think he handled it well. Read Less

Some of the team interactions as they were not on the same page

Best: Sidney's knowledge and experience was extremely valuable. He talked from prior experience! Additionally, Sidney's flexibility to accommodate ... Read More

Best: Sidney's knowledge and experience was extremely valuable. He talked from prior experience! Additionally, Sidney's flexibility to accommodate the Loparex team's time requirements was greatly appreciated. It was very helpful that the PowerPoint deck was built during the Workshop. Worst: There is never a good time to allocate for this type of initiative. My team and I were already very busy and it felt like we did not have enough time to prepare for the Workshop sessions. The more you put in to this the more you get out of it and it could have provided more value if we had more time to invest. Read Less

Denis's experience doing this helped us to smoothly move through the process. He anticipated rough spots allowing me to proactively address them.

Paul's experience in leading strategy discussions was a reason this engagement was so successful. We enjoyed the framework he provided, how he allo... Read More

Paul's experience in leading strategy discussions was a reason this engagement was so successful. We enjoyed the framework he provided, how he allowed us to work through difficult conversations and yet still kept us on task. This workshop was the highlight of the year for me. Read Less

The best parts were getting together and sharing ideas the worst probably just trying to find time to make this happen and dedicate to the process.

Building an IT Strategy was great and it's something we will continue to build and implement over time. I feel I have an ally on my side. The onl... Read More

Building an IT Strategy was great and it's something we will continue to build and implement over time. I feel I have an ally on my side. The only downside breaking us up into 2 groups. We are a small group so it didn't work for us and we insisted we work together. This proved to be beneficial for everyone so ideas could be bounced around and agreed upon. Read Less

Extremely valuable IT Strategy workshop. Best part was enabling a broader group of IT leaders to come together and understand and participate in th... Read More

Extremely valuable IT Strategy workshop. Best part was enabling a broader group of IT leaders to come together and understand and participate in the update of the strategy - and therefore have ownership of the outcomes. Brian and Teodora did an excellent job in facilitating the sessions. The only negative (pro vs con) was the virtual setting. It went very well but face-to-face is always better. That being said it did allow a larger audience as mentioned above. Read Less

Paul was great and he did an excellent job walking us through the process. I wish we would have had more time to build out some of the vision/miss... Read More

Paul was great and he did an excellent job walking us through the process. I wish we would have had more time to build out some of the vision/mission/values more from scratch, but it still worked fine. Read Less

Reddy was clearly knowledgeable on the subject matter and very engaging with the team

A well run pragmatic workshop that really engaged the team and drove some great conversations. Some of the initiatives that we captured will help ... Read More

A well run pragmatic workshop that really engaged the team and drove some great conversations. Some of the initiatives that we captured will help drive what we want to be known for as a Technology team. Read Less

Team enjoyed the interaction and earning a new way to do strategic workshops. Well led, no one gets 10 though!

Best - great framework to get the strategy conversation going and everyone engaged. Worst - would rather have had more time to discuss points that... Read More

Best - great framework to get the strategy conversation going and everyone engaged. Worst - would rather have had more time to discuss points that came up during IT strategy sessions than spend time on PESTLE analysis and similar. Read Less

Excellent sessions with Paul Herzstein with support from Chuck French. Paul's personality, combined with his in-depth knowledge of IT Management ma... Read More

Excellent sessions with Paul Herzstein with support from Chuck French. Paul's personality, combined with his in-depth knowledge of IT Management made him the perfect coordinator for the workshop attended by our multicultural IT heads. Everyone engaged and participated fully, and as a result the deliverables were fit for purpose. With Teams video calls, we were able to have the discussions in a constructive way, not bad at all for an alternative to on-site sessions. All in all, we are all satisfied with the way all worskstreams (surveys, interviews, workshops etc.) came together at the end with clear guidance on the next steps. I will be sure to recommend this to other INEOS businesses. Best regards, Abeed Read Less

Best part of experience: The ability of the facilitator to keep the team on task while allowing for brief moments of levity, which created a high ... Read More

Best part of experience: The ability of the facilitator to keep the team on task while allowing for brief moments of levity, which created a high level of comfort amongst all participants and sparked natural interactions. Paul was dynamic with leading every session and followed a well crafted and organized approach in delivering the workshop. The facilitator brought an abundance of knowledge and experience to the workshop's subject context, such that he was able to extract creative thoughts during discussions and guided the team through each session goals. Worst part of experience: There came an end to the workshop. Read Less

Bill is amazing. The Info-Tech materials and frameworks are extremely helpful. The only negative is it was 4 days. I liked each day had built in... Read More

Bill is amazing. The Info-Tech materials and frameworks are extremely helpful. The only negative is it was 4 days. I liked each day had built in time for emails, etc. But was hard to dedicate the length of time. Maybe 5 hours per day could be enough. Jeremy Read Less

Best: Very thorough workshop. Jean kept everyone engaged. Worst: We couldn't be in person.

Internet connectivity issues

Best part was the engaging dialogue and collaboration that this process enforced. Doing remote on video was a necessity, but it did make things dif... Read More

Best part was the engaging dialogue and collaboration that this process enforced. Doing remote on video was a necessity, but it did make things difficult. Another challenge was lack of sufficient business input, and IT roadmap items. These were expected given circumstances - and should be better during next round Read Less

I appreciate the flexibility of the InfoTech team to organize the event to our changing requirements. The InfoTech team also allowed workshop atte... Read More

I appreciate the flexibility of the InfoTech team to organize the event to our changing requirements. The InfoTech team also allowed workshop attendees to express their ideas and come to their own conclusions. The workshop was well organized and the workshop lead paid keen attention to the strategic goals of our organization and made sure that those were brought to the forefront. My experience was positive. Read Less

Best parts: - Experience/knowledge provided by Sid and Rocco helped immensely - Format of the workshop helped guide us to the end - Types of que... Read More

Best parts: - Experience/knowledge provided by Sid and Rocco helped immensely - Format of the workshop helped guide us to the end - Types of questions from Sid and Rocco helped draw out needed information - We accomplished in 4 days what took us months on our last strategic plan Worst parts - Having to do this virtually Read Less

The best part was to see our team fully engaged in the experience. To also see real results in such a short period of time. The experience the fa... Read More

The best part was to see our team fully engaged in the experience. To also see real results in such a short period of time. The experience the facilitators Sumit and Janice brought as well as their overall involvement in the process. They assisted when we got stuck in areas and gave helpful suggestions to keep us moving. Worst parts: None that I can think of really. Read Less

Best - the flexibility to work within our timeframe, which was extremely short. Worst - I was hoping that the discussion would push my team to th... Read More

Best - the flexibility to work within our timeframe, which was extremely short. Worst - I was hoping that the discussion would push my team to think outside the box more. And as I wasn't present at the discussions with my team, I thought it would give them space to explore. But they didn't break through their previous conceptions, and I don't think that they were pushed in the discussion either. Read Less

All workshops are professionally done.

Zoom meetings are more challenging so that is a drawback; nevertheless, this effort and a proven template propelled the effort forward by months. I... Read More

Zoom meetings are more challenging so that is a drawback; nevertheless, this effort and a proven template propelled the effort forward by months. It is impossible to know the true costs but, without any doubts, it saved us a significant amount of time and money. We were coordinating 25 entities in a system and getting folks to respond to surveys and remain active participants is always a huge task. Denis was the perfect facilitator for our team! Read Less

Our facilitator, Sumit Chowdhury, was all business and very good; focused and high energy. Sessions were good, and my team was very engaged. No i... Read More

Our facilitator, Sumit Chowdhury, was all business and very good; focused and high energy. Sessions were good, and my team was very engaged. No issues to share. Read Less

Saved significant time and ended up with a much better-aligned strategy deliverable. Dave was incredibly efficient and kept us all on track.

This workshop was crucial in helping us define a strategic plan and prioritize this plan. The exercises and details that Info-Tech guided us throug... Read More

This workshop was crucial in helping us define a strategic plan and prioritize this plan. The exercises and details that Info-Tech guided us through is what made this a successful engagement. The best part is the tangible plan that is created once the workshop is over. The worst part was, it was long and tiring days, and keeping up with the other work that is still going on. Read Less

We were a little misaligned on the output IMO. I thought we'd have a more finished product. However, studying the output we did receive is turning ... Read More

We were a little misaligned on the output IMO. I thought we'd have a more finished product. However, studying the output we did receive is turning out to be very helpful in drilling down to precisely what we should be working on in the coming years. Read Less

The best parts were the interviews with stakeholders and how Sidney connected with them and affirmed their requirements. the worst was the many ho... Read More

The best parts were the interviews with stakeholders and how Sidney connected with them and affirmed their requirements. the worst was the many hours on the virtual platforms. this coupled with COVID-19 fatigue become really unconfortable. Read Less

The amount of time is the best and worst part of the experience. The activities require a significant amount of time, but it is essential for the ... Read More

The amount of time is the best and worst part of the experience. The activities require a significant amount of time, but it is essential for the success of the project. Read Less

The CIO Business Vision survey was a great tool and is something I'd like to repeat. The way it is presented is very professional looking. The sl... Read More

The CIO Business Vision survey was a great tool and is something I'd like to repeat. The way it is presented is very professional looking. The slicing, ratings, and rankings are very well done. The MGD results were perhaps a bit mixed due to our staff's abilities / mindset but my goal (back before even considering the IT strategy workshop) was to expose staff to a more scientific/methodical way of viewing all that should be going into managing IT and I think by just doing the diagnostic it may start people thinking more broadly rather than getting caught up in the day to day. I'd like to think as leadership matures (etc.) that we'd be able to get more meaningful / actionable results from that instrument. One thing I would change would be to have sat in myself on the Business Vision interviews. I had decided ahead of time that we shouldn't as I've seen IT in those type of meetings taking a lot of time explaining themselves and the history of decisions which has very much squelched open feedback and dialogue. However, when we received the feedback after the fact there were a number of areas that we didn't understand the context of or that contradicted other things we've heard. There's enough backstory and context that makes it difficult for an outsider to quickly interpret. So for us at COD, I think one IT person who would just listen would have helped and given more value to the feedback. I thought the overall structure of the workshop was great. The coverage and resulting presentation of things like Themes, Guiding Principles, Maturity Level, Strategy and Vision were all well done and useful. The IT teams engagement during parts of the project planning elements was low but that was caused by external factors outside the control of our facilitator. The ground work is there to Read Less

Sumit was a terrific facilitator with an excellent background and experience that led him to be trusted by the team. He did not waste our time at a... Read More

Sumit was a terrific facilitator with an excellent background and experience that led him to be trusted by the team. He did not waste our time at all, and kept us on track when we diverged onto tangents. He was personable and kept the experience enjoyable. Probably the worst parts of the experience is that our team is currently understaffed and so many of the things we would like to accomplish are at best aspirational given our resource constraints. Hearing some of the feedback from the business units when we are so understaffed that we are struggling to keep the lights on was at times demoralizing. Sumit helped us find a balance between things that we can get done, and things we would like to accomplish if we are better resourced in the future. Read Less

Denis worked great with our business stakeholders, and was very knowledgeable and organized to keep us moving through the workshop. Given the IT L... Read More

Denis worked great with our business stakeholders, and was very knowledgeable and organized to keep us moving through the workshop. Given the IT Leadership Team was so small (4 people), I would have liked them to be part of the business stakeholder interviews - it would have helped the rest of the team a lot. For terminology purposes, I think InfoTech should define what Initiative, Program and Project mean - it got confusing at times when Denis seemed to be using these inconsistently. Read Less

Mentoring one of my leaders through the process of planning a strategic workshop and planning session. Coordinating and facilitating the session!

The process came together very well. Steps built on each other naturally. Both Bill and Dave were knowledgeable and great to work with. I wish w... Read More

The process came together very well. Steps built on each other naturally. Both Bill and Dave were knowledgeable and great to work with. I wish we would have been able to meet in person. Also, wish I had better participation from my Directorate. Read Less

Best experience - very experienced facilitator, very agile and flexible and great motivator, team building and innovative approaches to getting the... Read More

Best experience - very experienced facilitator, very agile and flexible and great motivator, team building and innovative approaches to getting the team to join in. Worst part - probably was not enough time to dive in, in 4 - 5 hour sessions, but a great start. Thank you Denis for a great workshop. Read Less

Best: stakeholder engagement through interviews; IT management involvement and collaboration in workshop; support from the facilitator and membersh... Read More

Best: stakeholder engagement through interviews; IT management involvement and collaboration in workshop; support from the facilitator and membership advisor; Infotech's dedication to making this successful for the client's needs. Worst: did not allocate enough time to complete all activities (decision was on client's end to cut shorter, not Infotech's recommendation) and needed to add extra time on mid-way through the process. Read Less

Best: Working on a solid IT Strategy with Jean's guidance Worst: I think our team needed more coaching on developing an It Strategy.

The entire team was very impressed with the technical savvy of the facilitator running a strat planning exercise virtually!

Thanks again to David for being flexible with a targeted session meeting our requirements. It met my expectations and he did a good job in keeping ... Read More

Thanks again to David for being flexible with a targeted session meeting our requirements. It met my expectations and he did a good job in keeping us on track. The negative was around the virtual nature of the session but that was unavoidable and allowed me to invite a broader group than before Read Less

We were able to get good insights into our customer's view of IT and where we had areas to improve to become a trusted partner. At times it felt a... Read More

We were able to get good insights into our customer's view of IT and where we had areas to improve to become a trusted partner. At times it felt a little bit slow or repetitive, but my team (most of whom had never done this before) found it very valuable and at the right pace. Read Less

Great insights, advises and shared information between the team and consultants. Very valuable content shared and information gathered. A lot of ... Read More

Great insights, advises and shared information between the team and consultants. Very valuable content shared and information gathered. A lot of expectation by the IT team and the business within this IT Strategy project. Missed some $ estimation spending with the IT strategy initiatives implementation, but I understand that at this stage it is difficult to have this estimation and we should do it within the projects. Read Less

Bill was very knowledgeable and patient. He provided wonderful insight and kept us going in the right direction. There was no "worst" part of my ... Read More

Bill was very knowledgeable and patient. He provided wonderful insight and kept us going in the right direction. There was no "worst" part of my experience as the entire experience was wonderful. However, I do wish we would have had more time to spend on vetting and selecting the strategies we want to address next year. Read Less

Best: the workshop: expertly facilitated by Gerald and Sharon Area for improvement: communication of agenda and workshop approach prior to the wor... Read More

Best: the workshop: expertly facilitated by Gerald and Sharon Area for improvement: communication of agenda and workshop approach prior to the workshop Read Less

The process with the team to develop the strategy The virtual concept was not the best

Sharon Foltz expertly moderated and drove the progression of our workshop. With her extensive background and experience she was able to navigate m... Read More

Sharon Foltz expertly moderated and drove the progression of our workshop. With her extensive background and experience she was able to navigate many difficult conversations with our team and keep the conversation flowing with a professional, neutral and cool demeanor. There were no bad parts other than me not being able to be present for the entire activity of the first workshop. Read Less

No bad parts great facilitating by Denis and Dave!

Best: Denis Goulet did a fantastic job with planning, facilitation, note taking and leveraging the InfoTech tools to help Cianbro achieve our goal.... Read More

Best: Denis Goulet did a fantastic job with planning, facilitation, note taking and leveraging the InfoTech tools to help Cianbro achieve our goal. Worst: Nothing. Read Less

Buy in from partner organizations and succinct well formed statements about current state, gaps, and goals.

best parts, Info-Tech's flexibility to work with my schedule.

best parts: - excellent outcome - team alignment - great strategy document - first time IT has ever been aligned to the corporate strategy - f... Read More

best parts: - excellent outcome - team alignment - great strategy document - first time IT has ever been aligned to the corporate strategy - facilitators were both great and had their own strengths, which made a wonderful team to work with - the IT strategy was built by the team, not by management improvement: - some issues with agenda alignment at the beginning of the workshop Read Less

Best part - the experience, knowledge and facilitation skills of the InfoTech team. Worst part - working remotely in 10 different locations, some... Read More

Best part - the experience, knowledge and facilitation skills of the InfoTech team. Worst part - working remotely in 10 different locations, some from home, InfoTech from their offices in Canada (due to the Coronavirus crisis) - however, even this worked remarkably well with Zoom and Office365. Read Less

It's too early to measure time and dollars saved, but the facilitation of this workshop was key in getting an IT Strategy formalized. Sumit was an ... Read More

It's too early to measure time and dollars saved, but the facilitation of this workshop was key in getting an IT Strategy formalized. Sumit was an excellent facilitator and kept us focused on the big items. Read Less

Really helped us focus on our vision and strategy. I feel that, that itself is invaluable. The experience of Sharon and Adib clearly showed, in hel... Read More

Really helped us focus on our vision and strategy. I feel that, that itself is invaluable. The experience of Sharon and Adib clearly showed, in helping guide us through the entire 4 days. Read Less

Bill and Ben were great to work with. They really know their material and have strong knowledge of IT.

Dave Wallace is a rockstar!!! High level of execution and value year over year. We are going to need him in CLE for the foreseeable future.

Denis and Joe were amazing. Our IT department has been trying to put together an IT strategy for over a year but time kept getting away from us. ... Read More

Denis and Joe were amazing. Our IT department has been trying to put together an IT strategy for over a year but time kept getting away from us. These four days allowed us to quickly develop a strategy that I will be able to present to our executive leadership. Additionally, the workshop was able to get some members of my team to start focusing more on what is important to the business, not just what is important to IT. Read Less

Best: the sessions were facilitated very effectively by Paul and Sharon. I wasn't sure what to expect but was overall satisfied with the outcome. ... Read More

Best: the sessions were facilitated very effectively by Paul and Sharon. I wasn't sure what to expect but was overall satisfied with the outcome. Worst: leading up to the sessions I feel the planning and survey process was confusing. Read Less

I feel the output from workshop is going to set us up for success in the long term. Eric and Brian were fantastic. Eric was an outstanding facilita... Read More

I feel the output from workshop is going to set us up for success in the long term. Eric and Brian were fantastic. Eric was an outstanding facilitator. I was please with how engaged my leadership team was and feel we got great value. Ideally, I would have liked to have planned the round table session a bit more and involved a couple of our senior leaders in a pre-engagement call to ensure we were hitting the mark on the round table. I feel some of our directors weren't as prepared as they could have been. Other than that I thought it was great! Read Less

This is one of best strategic plan development exercise I have gone through in years; in the beginning I had my reservations but once we started ta... Read More

This is one of best strategic plan development exercise I have gone through in years; in the beginning I had my reservations but once we started talking about planning, development, surveys and on-site execution, I have a different opinion. Sumit Chowdhury, who conducted the workshop, did an exceptional job in meeting with various stakeholders, guiding the discussions, keeping everyone focused, and hosting the workshop with desired end results. Just phenomenal!!! Read Less

Planning was extremely tough as it was remote, and it required a lot of faith to put a key business rhythm and a teams week of time at stake with a... Read More

Planning was extremely tough as it was remote, and it required a lot of faith to put a key business rhythm and a teams week of time at stake with an unknown. The workshop itself was frankly incredible. I know the theory of strategy, but have witnessed so many organizations feeling too awkward to actually walk it. Almost afraid of the outcome. Through the week we surfaced some REALLY challenging topics, connected as a team and became more intimate with the business. Linking the improvement objectives to a solid management controls framework is smart and powerful, and so far I’m feeling very optimistic about the amount the team came together and was willing to commit to powerful change. Read Less

Best- Guided interaction of our team with each other. The journey. The framework starting with Business focus and then moving forward with the othe... Read More

Best- Guided interaction of our team with each other. The journey. The framework starting with Business focus and then moving forward with the other steps in the process. The impartial mediator role. Worst-Knowing that the base data was a bit limited. Sometimes the instructions for the breakout groups were not clear. Read Less

The exercises and activities were most helpful. I really enjoyed how AC continued to keep the big picture in focus.

Best - Engagement of most of IT Management team in the process - Valuable input from various stackholders on buisness needs and feedback on IT -... Read More

Best - Engagement of most of IT Management team in the process - Valuable input from various stackholders on buisness needs and feedback on IT - Condence involvement to 4 days Improvements - Objectives/Initiatives could be more specific in the key results ("SMART objectives") Read Less

Honestly, it was a great experience. I asked InfoTech last minute to accommodate our tight deadlines.

Sid and Emily's real time flexibility were tremendously valuable. As the workshop progressed and they realized that we already had some items comp... Read More

Sid and Emily's real time flexibility were tremendously valuable. As the workshop progressed and they realized that we already had some items completed, they were able to quickly incorporate those completed items into our workshop and allowed more time in other areas. This flexibility increased the overall value of the workshop. Sid in particular was excellent because he understood our business and the challenges of the transportation industry in state government. Read Less

To better understand the impact and benefits to our organisation to implement structures to manage and approve all IT initiatives and to help make ... Read More

To better understand the impact and benefits to our organisation to implement structures to manage and approve all IT initiatives and to help make better and informed decisions. Read Less

Best parts: team building, group synergy, getting things out of our brains and onto a consolidated list, being amazed at how the different pieces a... Read More

Best parts: team building, group synergy, getting things out of our brains and onto a consolidated list, being amazed at how the different pieces and parts came together to form a strategy. The facilitators were fabulous and worked well with our team. Worst parts: Being pulled in multiple directions during the 4 day workshop due to unforeseen emergencies and mandatory meetings. I was not the only one affected by this. Going off site and away from the action may be what we do next time. Read Less

Best: Facilitation of the sessions and interviews with the executives. Worst: Online Cobit sessions seemed non-beneficial since the results wi... Read More

Best: Facilitation of the sessions and interviews with the executives. Worst: Online Cobit sessions seemed non-beneficial since the results with the in-person Cobit sessions was drastically different. Read Less

The IT Strategy workshop was excellently facilitated by AC and Roberto.

Overall a really good experience. The facilitators were very engaged and were very supportive. Allowed for collaboration and interactive amongst t... Read More

Overall a really good experience. The facilitators were very engaged and were very supportive. Allowed for collaboration and interactive amongst the team Everything day/component built on each other Read Less

Staff was involved and participated fully. Final deck will have much more meaning to them. Seeming lack of leadership in survey and direct parti... Read More

Staff was involved and participated fully. Final deck will have much more meaning to them. Seeming lack of leadership in survey and direct participation on day one has me wondering if all voices were heard that needed to be heard. Read Less

Given the scope, it's tough to estimate the time and money saved, but the upfront investment in the areas emphasized would result in excellent impr... Read More

Given the scope, it's tough to estimate the time and money saved, but the upfront investment in the areas emphasized would result in excellent improvements for our organization. Read Less

Given the scope, it's tough to estimate the time and money saved, but the upfront investment in the areas emphasized would result in excellent impr... Read More

Given the scope, it's tough to estimate the time and money saved, but the upfront investment in the areas emphasized would result in excellent improvements for our organization. Read Less

Verbal feedback has been provided, please reference this.

Only positive. Best part was the wisdom & experience of the InfoTech team to lead the discussion and ask the tough questions.

Its a long 4 days but well worth it after seeing the diagnostic tools and survey data all roll up into a multi year strategy. Dave Wallace is maste... Read More

Its a long 4 days but well worth it after seeing the diagnostic tools and survey data all roll up into a multi year strategy. Dave Wallace is masterful in his ability to draw out pertinent information from the business, gather it into an easy to read strategy document and deliver it to senior and executive management. Read Less

Great comments and feedback from the facilitators helped making their points. Tools and techniques that allowed us to come away with the deliverabl... Read More

Great comments and feedback from the facilitators helped making their points. Tools and techniques that allowed us to come away with the deliverables we needed now and the means to continue to improve. Read Less

Great tools and templates. Well facilitated and a valuable end product. Process could have been better reviewed and vetted before we kicked off t... Read More

Great tools and templates. Well facilitated and a valuable end product. Process could have been better reviewed and vetted before we kicked off the workshop Read Less

The best part was getting a process completed to where we can work with it in a week compared to a year that it would take us.

Format and framework of the program was excellent. Two people leading contributed in both facilitation and their experience. The spreadsheet pl... Read More

Format and framework of the program was excellent. Two people leading contributed in both facilitation and their experience. The spreadsheet planning exercise was asking too much as there was substantial ongoing effort needed by our team and the deliverable would have not been worthwhile. Read Less

Sid and Eric were great to work with on developing our strategic plan. It was a very good experience.

My experience was very positive. The facilitators were able to engage all of the participants in a manner that allowed us to successfully achieve o... Read More

My experience was very positive. The facilitators were able to engage all of the participants in a manner that allowed us to successfully achieve our workshop outcomes. I would promote Info-Tech to others seeking to achieve similar goals. Thank you to Denis and Nhat for their leadership, professionalism and commitment to making the time we spent at the workshop worthwhile! Read Less

the first two days the last day was a challenge the major component missing is the final product to present a cohesive strategic plan to the ex... Read More

the first two days the last day was a challenge the major component missing is the final product to present a cohesive strategic plan to the executive team and elected officials and make sure we have buy-in from those that will do the work Read Less

I am not sure if any dollar value. Definitely strategic value. Job well done by the team!

The open dialogue with David and Eric was excellent and provided validation for ides and approach. The limited knowledge of applied technology i... Read More

The open dialogue with David and Eric was excellent and provided validation for ides and approach. The limited knowledge of applied technology in Oil and gas was the only challenge. The tools compare us to a very limited number of oil and gas company's. Read Less

Working with the team was the best part.There was no worst part

Facilitators John and Andy did an excellent job.

Good focus on basic fundamentals of a traditional strat plan build

Best parts pertained to the interactive nature of the workshop. More emphasis needed to correlate Senior leadership feedback received as part of t... Read More

Best parts pertained to the interactive nature of the workshop. More emphasis needed to correlate Senior leadership feedback received as part of the workshop against 5-year business strategy; workshop feedback had the potential to overshadow. Read Less

Experience was great! The analysts were extremely knowledgeable and were able to quickly learn about our business and deliver a meaningful engageme... Read More

Experience was great! The analysts were extremely knowledgeable and were able to quickly learn about our business and deliver a meaningful engagement. That understanding of our business was retained and shaped into a IT Strategy that aligned very well with our business. Read Less

The best part of this experience was having access to InfoTech's standard tools and techniques for strategic planning. I also appreciated the facil... Read More

The best part of this experience was having access to InfoTech's standard tools and techniques for strategic planning. I also appreciated the facilitators diligent working at keeping expenses low. The worst part of this experience (and it was by no means as bad as the word worst makes it sound) was that the two facilitators were a bit disjointed in their presentations and it didn't feel as organized and prepared as I would have expected. Read Less

Gopi and Mitonsh were excellent. They delivered a tremendous amount of great content. We are very excited to have their assistance.

Best part was collaborating with the InfoTech team and the TCB IT Leadership Team Worst part was probably not having a good baseline strategy to... Read More

Best part was collaborating with the InfoTech team and the TCB IT Leadership Team Worst part was probably not having a good baseline strategy to work with and the TCB team all coming in with slightly different expectations Read Less

Overall it was a very helpful experience, getting my leadership team in one room and focusing on an IT Strategy discussion with the facilitation of... Read More

Overall it was a very helpful experience, getting my leadership team in one room and focusing on an IT Strategy discussion with the facilitation of Info-Tech was very productive and aligned the team. Read Less

Best: The interaction provided us with valuable insight that we knew but didn't focus on - We do not know our end users and need to find out! Worse: It was hard to tie all the input data together. I am not sure we aligned ourselves completely in the end.

Difficult to quantify but I expect it will be huge!

The best aspect of the workshop was simply being able to tap into Andy and Dave's expertise about IT. It have helped us to articulate a true IT strategy for the first time, and at the same time provided some valuable reinforcement that we were largely headed in the right direction already. It's difficult coming up with negative aspects, but perhaps the lack of insight into our particular industry - Advertising/PR.

Best Andy's experience Worst Inadequate time to complete document and all discussions. It should be a 5 day event on site, not 4 days Inexperience of the intern in asking some of the questions

Was really good. Enjoyed the time and the expertise working with Larry and Carlene

Best was - focused event to accomplish a meaningful/valuable strategy plan that is aligned with the business. It has already allowed me to have educated and positive discussions with business leaders here at Palermo's! The worst part was - I was not able to be 100% focused on the plan creation and it was my first time creating a true strategy plan for a large organization so I was unprepared for the depth of the meeting. David(s) kept me on track and did a fantastic job getting us to the finished plan!

Very thought through program that was administer very well. Comments and examples provided were relevant and helped in terms of driving out details. Learning our weakness has a positive and negative. Overall positive experience.

Very valueable

Ross and Emmanuel were very professional and provide excellent guidance, and word smithing to prepare the PowerPoint presentation for our executives and board members.

Flexibility of Info Tech facilitators willingness to tailor the templates to create practical approach to develop and IT Strategy for a small IT staff.

Best: we got a very good document for discussion with our leadership. Worst: Did seem that some of the exercises were a little play it by ear. Was hoping they would have synthesized more of the reports we had prior to the start.

I dislike the dollar question because this survey is sent TOO SOON after the engagement to put an effective number here. That said, the exercise did provide guidance and value. My leadership team has a better understanding of where we should be heading as a department.

Process was concise and the deliverables were as expected.

best: good knowledge of municipal environment worst: travel costs :)

TDS Management became energized and departmental relationships were strengthened. There were no worst aspects of this strategy workshop!

This was an extremely valuable experience, this will give our team strategic direction for the next 3 years, so although I cannot put an exact dollar value on this, it will give clarity, focus and vision to our entire team and provide evidence of our value to the entire organization

Nothing negative. Still need to validate wirkshop results though.

(Sorry - I have no idea of what $ value to assign). The overall experience was excellent. I now need to move forward with the outputs which will be the difficult part. I look forward to more engagements with InfoTech.

Very, very informative and excellent transfer of knowledge