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OpenAI Rolls Out Upgrade to Reasoning Model, New Dev Tools
Thomas Randall, Director of AI Market Research, discusses OpenAI's recent enhancements to its API, including model distillation and prompt caching capabilities. He notes that while prompt caching is a step toward performance optimization and greater usage efficiency, it's crucial to adhere to sec...
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Enterprises Shift to On-Premises AI to Control Costs
Practice Lead John Annand observes that enterprises are increasingly considering on-premises AI deployments to manage escalating cloud expenses. He notes that some organizations face cloud bills reaching $750,000 to over a million dollars monthly, prompting a reevaluation of their AI infrastructu...
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On Arm PC Return Rates and CEO Posturing
Jeremy Roberts, Senior Research Director, discusses the challenges faced by PC manufacturers in adopting ARM-based processors. He notes that while ARM architecture offers potential benefits in power efficiency and performance, high return rates for ARM-based PCs indicate compatibility issues with...
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Customer Service Teams are Behind on AI Usage Policies
Julie Geller, Principal Research Director, emphasizes the importance of introducing AI in customer service as a collaborative tool that enhances agents' roles rather than replacing them. She suggests that leaders should demystify AI through interactive workshops, providing hands-on experience to ...
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XDR Provider Arctic Wolf Buys BlackBerry’s Cylance Suite
Fritz Jean-Louis, Principal Cybersecurity Advisor, advises current BlackBerry Cylance customers to proactively explore alternative cybersecurity solutions due to uncertainties about Cylance's future. He emphasizes that engaging with other vendors now can help organizations maintain robust securit...
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Hype For Agentic AI Will Test The Limits Of Human Judgment
Brian Jackson, Principal Research Director, examines the growing interest in agentic AI—systems capable of autonomous decision-making—and its potential impact on human judgment. He emphasizes the importance of maintaining human oversight to ensure ethical and effective AI deployment, cautioning a...
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Three Mostly Vacant Project Management Office Positions AI Can Augment
Distinguished Analyst and Research Fellow Barry Cousins discusses how AI can augment three often understaffed roles within Project Management Offices (PMOs): project portfolio auditors, project health monitors, and project risk assessors. He emphasizes that AI can automate the enforcement of well...
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HPE Execs Reveal Why They Cancelled $700M AI Server Deal
Practice Lead John Annand comments on HPE's decision to "de-book" certain orders, indicating that suppliers currently hold significant leverage in the market. He notes that this move reflects a broader trend where supply chain constraints have shifted power dynamics, allowing suppliers to priorit...
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Is OpenAI Still the Enterprise Tech Influencer It Once Was?
Thomas Randall, Director of AI Market Research, observes that the initial surge of excitement surrounding ChatGPT was partly due to limited alternatives at the time. He notes that as the market has evolved, a plethora of new entrants have emerged, offering diverse AI solutions. This increased com...
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