Implement Infrastructure Shared Services
Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.
- Organizations have service duplications for unique needs. These duplications increase business expenditure.
- Lack of collaboration between business units to share their services increases business cost and reduces business units’ faith to implement shared services.
- Transitioning infrastructure to shared services is challenging for many organizations. It requires an accurate planning and efficient communication between participating business units.
Our Advice
Critical Insight
- Identify your current process, tool, and people capabilities before implementing shared services. Understand the financial compensations prior to implementation and assess if your organization is ready for transitioning to shared services model.
- Do not implement shared services when the nature of the services differs greatly between business units.
Impact and Result
- Understand benefits of shared services for the business and determine whether transitioning to shared services would benefit the organization.
- Identify the best implementation plan based on goals, needs, and services.
- Build a shared-services process to manage the plan and ensure its success.
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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Conduct gap analysis
- Call 1: Scope requirements, objectives, and your specific challenges.
- Call 2: Assess end-user satisfaction and align it with technical and process capabilities.
Guided Implementation 2: Choose the right path
- Call 1: Assess key players.
- Call 2: Identify the best shared-services model for your organization.
Guided Implementation 3: Plan the transition
- Call 1: Create an implementation roadmap.
- Call 2: Establish a communication plan.
Optimize the IT Operations Center
Improve Incident and Problem Management
Optimize IT Change Management
Harness Configuration Management Superpowers
Develop an IT Infrastructure Services Playbook
Develop Infrastructure & Operations Policies and Procedures
Stabilize Release and Deployment Management
Deploy AIOps to Improve IT Operations
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind
Improve IT-Business Alignment Through an Internal SLA
Implement Infrastructure Shared Services
Next-Generation InfraOps
M&A Runbook for Infrastructure and Operations
Reduce Manual Repetitive Work With IT Automation
Take Control of Cloud Costs on AWS
Take Control of Cloud Costs on Microsoft Azure
Govern Shared Services
Responsibly Resume IT Operations in the Office
Take Control of Infrastructure and Operations Metrics
Engineer Your Event Management Process
Design Your Cloud Operations
Build a Continual Improvement Program
Align Projects With the IT Change Lifecycle
Prepare for Microsoft 365 Copilot