Build a Chatbot Proof of Concept | Info-Tech Research Group

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Implement a chatbot proof of concept mapped to business needs.
Scale up customer service delivery in a cost-effective manner.
Objectively measure the success of the chatbot proof of concept with metrics-based data.
Choose the ticket categories to build during your chatbot proof of concept.

Our Advice

Critical Insight

Build your chatbot to create business value. Whether it is increasing service or resource efficiency, keep the goal of value in mind when making decisions with your proof of concept.

Impact and Result

When implemented effectively, chatbots can help save costs, generate new revenue, and ultimately increase customer satisfaction for both external- and internal-facing customers.

Build a Chatbot Proof of Concept Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

Build a Chatbot Proof of Concept – Executive Brief

1. Form your chatbot strategy

Build action-based metrics to measure the success of your chatbot proof of concept.

2. Build your chatbot foundation

Put business value first to architect your chatbot before implementation.

3. Continually improve your chatbot

Continue to grow your chatbot beyond the proof of concept.

Build a Chatbot Proof of Concept visualization

Create value for your business with your chatbot implementation.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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Guided Implementation 1: Form your chatbot strategy

Call 1: Scope requirements, objectives, and your specific challenges.
Call 2: Build a measure for the chatbot POC ROI.
Call 3: Design metrics and choose ticket categories.

Guided Implementation 2: Build your chatbot foundation

Call 1: Architect the chatbot integrations.
Call 2: Build the conversation trees.

Guided Implementation 3: Continually improve your chatbot

Call 1: Identify future steps for the chatbot.
Call 2: Build your chatbot support team.
Call 3: Choose implementation steps.
Call 4: Summarize results and plan next steps.

Author

Benedict Chang

Contributors

Martin Frascaroli, CEO, Aivo
4 anonymous contributors, various chatbot vendors

Search Code: 96089
Last Revised: February 2, 2021

TAGS:

Chatbot, Proof of Concept, Artificial Intelligence, Virtual Assistant, Shift Left, Service Desk, CRM, chat, bot, poc, automation, live chat, ai

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