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Why Effective Cybersecurity is Important for Businesses
Erik Avakian, technical counselor at Info-Tech Research Group, emphasizes the vital role of cybersecurity for businesses, highlighting the increasing threats and their potential impact on companies. Avakian notes the importance of aligning cybersecurity strategies with business goals and continua...
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Trendline: Customer Experience
Mark Tauschek, VP and distinguished analyst at Info-Tech Research Group, discusses the challenges and importance of smooth transitions in IT customer service, particularly in the context of AI-enabled self-service tools. He emphasizes the need for seamless integration between automated processes ...
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Predictions 2024: Probing what’s in store for PC channel, MSPs
Dr. Justin St-Maurice from Info-Tech Research Group outlines key trends for 2024, focusing on managed services providers (MSPs) and IT consultants. He emphasizes the ongoing relevance of Generative AI (GenAI) and the necessity for the tech services industry to integrate it effectively. St-Maurice...
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L&D’s engagement paradox: Employees say they want training, yet multitask during it
A recent workplace training report highlights a paradox where employees express a strong demand for training but often multitask during sessions. The report aligns with Info-Tech Research Group's findings, emphasizing the need for effective training approaches. It suggests a focus on developing d...
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EU Sets Stage for Landmark AI Act With Guardrails for Foundational Models
Brian Jackson, principal research director, comments on the European Union's provisional agreement on the AI Act. This legislation establishes strict obligations for AI developers and includes significant penalties for non-compliance. Jackson highlights the act's potential impact on AI vendors an...
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AWS Sets the Stage for Generative AI Models & Clean Rooms
Brian Jackson, principal research director, discusses AWS's recent updates to Clean Rooms announced at re:Invent!, enhancing collaboration in generative AI models. AWS Clean Rooms ML enables sensitive data sharing while maintaining privacy, marking a significant step in industry-specific AI model...
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New AI Alliance to Advance Open Source AI Convenes IBM, Meta, Amd, Excludes Microsoft, Google, AWS, Nvidia
Brian Jackson, principal research director, discusses the new AI Alliance led by IBM and Meta. This collaboration, focusing on open-source AI, includes over 50 organizations but excludes major players like Microsoft and Google.
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DEI Training Linked to Better Staff Competence, Work Culture in Healthcare
Info-Tech Research Group's blueprint, Build a Better Manager, emphasizes the importance of training for managerial effectiveness and staff engagement in healthcare. This aligns with Relias' findings in its latest report, which shows that DEI training improves workplace culture and staff competenc...
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Amazon Rolls Out Palm-Based Identity Service for Businesses
Amazon Web Services unveils Amazon One Enterprise, a new service using palm-based biometrics for enhanced security in physical and digital spaces. This AI-driven technology, noted for its precision, addresses increasing security needs, as identified in Info-Tech Research Group's recent blueprint,...
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