Registration & Breakfast

Welcome and Opening Remarks

Speakers:
Tom Zehren

Establish a Systematic Improvement Plan

Speakers:
Geoff Nielson 

The Cross-Industry CIO: Leveraging CIO Experience to Drive Transformation

Speakers:
Ken Piddington, CIO, US Solica; Mark Daley, Chief AI Officer at UWO

Networking Break

Launch Your AI Proof of Value

In this interactive workshop, we'll review how to assess the technical feasibility and business or organizational value of your AI initiatives before you make a significant investment.

Speakers:
Jeremy Roberts
Austin Wagar

From Doing to Leading: Transitioning to Strategic Delegation

As you advance in your organization, using your time strategically becomes essential. This hands-on session will help you shift your mindset to  focus on the work critical at your leadership level and transition from hands-on tasks to empowering and coaching others. Effective delegation involves preparing and supporting your team. Get practical tools and learn how to create a template for strategic delegation.

Speakers:
Nick Kozlo

Build a Business-Aligned Security Roadmap

Common security frameworks focus on operational controls, not business or organizational value. Join this informative session to learn how to tailor your security program to what makes your organization unique. Participate in a practical exercise with our security analysts who will show you how to quickly produce a high-quality security strategy. 

Speakers:
Petar Hristov
Cameron Smith

Priorities for Adopting an Exponential IT Mindset in Financial Services & Insurance

The trajectory of technology is accelerating. IT leaders need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology driven transformations, and improve operational efficiencies. Join this panel and roundtable discussion to learn from Info-Tech and your peers how Exponential IT will play a pivotal role in transformation, and how you can lead change within your IT organization.

Speakers:
Rob Redford
Christine West

Priorities for Adopting an Exponential IT Mindset in Gaming, Hospitality, and Sports

The trajectory of technology is accelerating. IT leaders need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology driven transformations, and improve operational efficiencies. Join this panel and roundtable discussion to learn from Info-Tech and your peers how Exponential IT will play a pivotal role in transformation, and how you can lead change within your IT organization.

Speakers:
Elizabeth Silva
Larry Fretz

LeanIX Session

Join our exhibitors as they demonstrate how their products provide value to IT organizations.

ThreatLocker Session

Join our exhibitors as they demonstrate how their products provide value to IT organizations.

Reimagining Case Management in Government – Part 1

Cases are at the center of all government work. Modernizing case management and delivering it as a service will help to reimagine how end user services are ultimately being delivered.

Speakers:
Jerry Driessen
Katy Piatanesi
Scott Porter

Building Strategic Relationships: The CIO's Most Critical Role

Business or organizational satisfaction is IT’s most important measure of success. Aligning the organization’s expectations of IT and delivering on that mandate is key to satisfaction.​ This insightful keynote explores the pivotal role of the CIO in aligning IT objectives with organizational expectations, ensuring that technology serves as a cornerstone of business/organizational strategy. Discover the art of building, nurturing, and sustaining critical relationships across the C-suite, transcending the traditional boundaries between technical and non-technical domains.

Speakers:
Brittany Lutes

Getting to Operational Automation at Scale With Benjamin Linares From Starbucks

Don't miss this panel discussion featuring Ben Linares from Starbucks and Info-Tech's Sandi Conrad. They'll discuss the key steps to creating a large-scale FinOps operation.

Speakers:
Sandi Conrad
Ben Linares, Product Manager, Starbucks

The CIO/IT Leader of the Future: Thriving in an Age of Exponential Change

The role of the CIO has transcended simply managing technology. This panel discussion features successful CIOs who are redefining IT leadership in this era of exponential change. They'll delve into the expanded skillset required of future CIOs, including fostering innovation, driving digital transformation across the organization, and collaborating with business/organizational leaders to shape strategic initiatives. Join us for an insightful exploration of how IT leaders can navigate the ever-evolving tech landscape and lead the way toward a future-proof organization.

Speakers:
Angela Diop
Deb Anderson, CIO at Endeavor Health
Hector Molina, CIO at Fayetteville State
Isaac Abbs, CIO at Pima Community College

Learnings and Cautionary Tales From Real-World Zero Trust Implementations

Zero trust is proving to be an exceptionally relevant approach for securing against the cyber threats of 2024. However, most IT leaders who choose to adopt zero trust are venturing into the unknown, as this security philosophy is relatively new and continuing to evolve.
Join our panel of experts from both Info-Tech and your fellow members to learn from both their triumphs and their cautionary tales in leading successful zero trust implementations.

Speakers:
Cameron Smith
Aurilee Gamboa, Architecture & Strategy Manager, Security & Infrastructure at Seattle Department of IT
Mikel Costello, Strategic Planning & Design Manager at WaTech (Washington Technology Solutions)
Andrew Johnson, Solutions Architect at WaTech

Leverage Generative AI to Build a Personal Brand

In this technology keynote session, we'll share expert advice on how you can leverage generative AI to help you become a trusted thought leader and build your personal brand. Learn how to manage your brand and lean into AI and other tech tools to enhance and protect it.

Speakers:
Lisa Gibson, President and Founder at Ignite Communications

The Six Million Dollar (Plus) Project: How to Build a Better, Faster, Stronger Approach to Working With Technology Giants!

Are you struggling to get the most out of your contracts with big tech and services vendors? Join Managing Partner Cole Cioran to explore the ins and outs of building a successful partnership with technology and consulting giants like Microsoft, Oracle, Google, AWS, Deloitte, Accenture, KPMG, and more!

Speakers:
Cole Cioran

Exponential IT: Build an Exponential IT Product Practice That Drives Enterprise Results

In this keynote session, we'll explore how your product practice can help meet the needs of an exponential future. Learn about the practices ranging from product ownership through solution delivery that are required to drive your product and applications teams to success in an Exponential IT future.

Speakers:
Ari Glaizel

Build a Data-Driven Workforce Plan

Every organization embarks on some degree of workforce planning – but few are successful.  A workforce plan is successful when three criteria are met:

1. Value Demonstrated: You have no difficulty getting required roles/skills approved for hire. 
2. Future Focused: Your plan is based on the capabilities and skills you'll need in the future.
3. Ready Workforce: Your next generation of candidates are actively identified and trained, and you have a strong pipeline for all key positions. 

In this talk, we'll walk through the key data and practices you need to achieve these three criteria.

Speakers:
Carlene McCubbin

The Impact of AI on the Enterprise Architecture Role

Focus your EA skillset to maximize the positive impacts of AI on your role.

Speakers:
Ben Abrishami-Shirazi

Embrace Automation Capabilities to Revolutionize IT Operations

AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive.

Speakers:
Mahmoud Ramin

Understand How MLOps & DevOps Differ for Driving AI Data & Analytics Success

MLOps, DevOps, and a data science practice – the must-haves for creating an AI model-driven business.

Speakers:
Kevin Tucker

Should You Trust a Gen AI Chatbot With Your Customers?

Human-in-the-loop is imperative for using Gen AI customer-facing chatbots.

Speakers:
Thomas Randall

Local IT: “Cylinders of Excellence” or “Splendid Silos of Isolation”?

IT is a team sport and adversarial relationships between central and local IT are unproductive. I will look at opportunities for focusing on the positive.

Speakers:
Mark Roman

Spinnaker Session

Join our exhibitors as they demonstrate how their products provide value to IT organizations.

Asigra Session

Join our exhibitors as they demonstrate how their products provide value to IT organizations.

Manage and Improve Core IT Capabilities

The foundation of any well-run IT shop is its core processes. Move past basic services to advanced processes that create real organizational value. In this breakout, we'll dive into the new Info-Tech framework for improving core IT processes.

Speakers:
Carlene McCubbin

Reimagining Case Management in Government – Part 2

Cases are at the center of all government work. Modernizing case management and delivering it as a service will help to reimagine how end user services are ultimately being delivered.

Speakers:
Jerry Driessen
Katy Piatanesi
Scott Porter

Fauxtomation and Microwork: The Digital Sweatshops That Power AI

Behind the gleaming surface of AI automation frequently stand millions of workers, often in the Global South, who are manually processing data in "digital sweatshops." In this informational talk, we lift the hood on how large platforms (such as AWS) are actually training their algorithms that power AI functionality – namely, via online crowdworking shops. Importantly, it is this often hidden form of poorly paid and tedious labor that is fueling the AI moment. This talk concludes with some thoughts on how organizations can be more aware of their social responsibilities regarding their use of AI and how to effectively engage with large platform providers on this topic.

Speakers:
Thomas Randall

Give Your Enterprise Content the Retail Experience

Everyone knows where to find the milk and eggs, don’t they? Join Claudia Mamros, "space planner" extraordinaire, process improvement pundit, and taxonomy specialist, as she provides real-world examples of how retail marketing principles offer practical tactics for the visualization and design of taxonomy constructs. Claudia shares her life lessons in using retail concepts to create intuitive ECM solutions.

Speakers:
Claudia Mamros

Exponential IT: Define a Data Practice Strategy to Power the Autonomous Enterprise

With Exponential IT, the role of data will shift from being a support tool for internal decisions to becoming a driving force behind your core business strategy. Attend this technology keynote to learn about what your data practice strategy will need to embrace this new role for data in your organization.

Speakers:
Gordon MacMaster

Success by Design: Effective Project Assurance

Guarantee the success of your IT projects. Critical projects often face elevated risks due to complexity, funding, and stakeholder involvement. Join this session to learn how to take a proactive and effective approach to assuring the success of your projects.

Speakers:
Travis Duncan

Public vs Private: Bridging the IT Divide

Public and private sector organizations struggle to partner to deliver technology solutions because of a fundamental difference in values that both sides need to understand to bridge the divide between success and failure.

Speakers:
Cole Cioran

The Implementation Partner Is More Important Than the Software

Speakers:
Robert Fayle

The State of Quantum Resistant Cryptography

There are risks associated with moving to quantum resistant cryptography as well as risks with staying with conventional algorithms. The big insight is choosing when to make the move.

Speakers:
Jon Nelson

Volume of Information: Streamline the Information Lifecycle

Recognize the value of data and information, but streamline its lifecycle. Address the overwhelming volume with effective retention, architecture, and other strategies.

Speakers:
Ibrahim Abdel-Kader

Hope Is Not a Strategy: Why the Organization Needs IT Leaders to Have a Formal IT Strategy

Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and visionary IT leaders, nor does it help their teams understand what they should be focused on. I will talk about the why and point you to the how.

Speakers:
Sarah Pletcher

Rimini Street Session

Join our exhibitors as they demonstrate how their products provide value to IT organizations.

AI Prompt Creation: Getting the Best Results From GPT Models

Learn how to craft good prompts. What you get out is only as good as the information being fed in, and how it is fed in is vastly important. This session will cover essential topics including interaction methods, understanding tokens and costs, and deployment methods. We'll dive into prompt structure, including system and user prompts, providing data, and setting rules and guardrails, as well as handling biases, mitigating hallucinations, and the ethical considerations involved.

Speakers:
Brian Clark

Building Smart(er) Communities With GIS – Part 1

GIS is the overlooked strategic platform for building smarter communities. We will discuss GIS’s potential and hear use cases from organizations that are innovating with GIS.

Speakers:
Jerry Driessen
Hillory Courtney
Jing Wu
Patrick Spencer

Train and Develop Your IT Leaders and Team

In the age of new technologies like generative AI, training and development is crucial as IT leaders must navigate the evolving landscape of exponential change. Join us in this breakout session as we explore strategies and resources to equip IT leaders and their teams with the skills needed to communicate effectively, drive cultural change, and foster innovation.

Speakers:
Nick Kozlo
Matt Burton
Carrie-Ann Williams, CIO, Town of Whitby
Archana Nirad, CIO, BC-FSRA
Gwen Bourque, AVP ITS, Saskatchewan Polytechnic
Michelle Joliat, SVP Product Technology, Ontario Teachers’ Pension Plan

Address Security Implications of Enterprise Gen AI Deployments

As organizations adopt generative AI use cases, they are confronted with important security and privacy risks. By determining which risks apply to you and implementing effective processes to govern and manage them, you can limit the most pressing issues and plan to address larger, systemic issues with your information security program. Join this informative session to learn more!

Speakers:
Jon Nelson
Jai Hebel
Aaron Shum

Exponential IT: Elevate IT Financial Management

Pave the way for exponential technologies with a modern IT financial management (ITFM) approach. In this breakout session, we'll take a closer look at how organizations can reinvent their ITFM practice to achieve the agility and flexibility needed to invest in new technologies and opportunities as they arise.

Speakers:
Ashwin Kalkar

Evaluate M365 Solutions to Rationalize Your Application Portfolio

In this breakout session, we'll explore how to streamline your application portfolio with Microsoft 365 solutions. We'll review M365 subscription (E3 vs E5) and provide insights on addressing application sprawl with a more MS-centric ecosystem.

Speakers:
Scott Houle

Implementing an AI Risk Management Framework

The growth of AI is creating significant opportunity while generating an equally significant number of new, novel risks. The scope and impact of these risks is driving an increased need for risk practices that can address the unique, unknowable, and integrated risks that AI may generate. This session will help organizations understand the key elements of an AI risk management framework and what is required to effectively adopt/implement it.

Speakers:
Valence Howden

Go Beyond Digital Strategy to Build a Truly Digital Organization

In a world where today's customer delight is tomorrow's expectation, organizations still struggle to orchestrate their technology adoption cohesively and achieve strategic business or organizational objectives. Organizations need to leverage their digital strategy as the compass guiding their organization to navigate this new terrain.
Join us in this keynote to learn how to stay on track while traversing the digital journey from digitization, digitalization, and digital modernization to digital transformation. Let’s get inspired by real-world exemplars and actionable insights, challenge your perceptions of the digital journey toward organizational transformation, and discover the art of turning digital strategy into tangible results by building a dynamic, future-ready organization.

Speakers:
Youssef Kamar

Exponential IT: Enhance Infrastructure and Operations With an Advanced FinOps Strategy

In an increasingly cloud-centric world,  cost management can be a competitive differentiator. FinOps allows savvy CIOs to align strategic cloud cost management with business or organizational objectives. In this session, you will learn how to kick-start your FinOps with best practices that lead to significantly improved operational efficiency and higher contribution to strategic outcomes.

Speakers:
Nabeel Sherif

Project Benefits Realization: Ensure Optimal Value

Join this informative discussion on how to ensure optimal value through effective project benefits realization. We'll cover key strategies and best practices to enhance your project's impact.

Speakers:
Elvis Celic

How to Show the Value of the Security Program

Learn how to show the value of the security program, combining cybersecurity metrics into meaningful key performance indicators that resonate with the board and tell a story about current and leading risk that supports and aligns with the business/organization.

Speakers:
Erik Avakian

Security Strategy: The Art of Saying No!

Speakers:
Hendra Hendrawan

You May Think You're Good at Multitasking, but Are You Really?

Attention works like a spotlight focusing on a stage. There is only so much light  available. You can spread and dim the light or you can focus it, but you can't do both.

Speakers:
Caroline Dias Alencar

Emphasize Response in Incident Response

The importance of running tabletop exercises in addition to having an incident response plan.

Speakers:
Hendra Hendrawan

Combating Social Engineering Attacks

Cyberattackers don't need to use new tricks because the old tricks are still working. Social engineering is one of those tried-and-true attack vectors that seems to be at the core of many high-profile security breaches.
Don't assume you couldn't fall victim to a social engineering attack. Take these steps to ensure your frontline workers will be resilient against social engineering.

Speakers:
Cameron Smith

Lunch

AI Shaping Global AI Policy One Walkout at a Time

Speakers:
Meredith Whittaker, President at Signal Foundation

Networking Break

Build a Scalable AI Deployment Plan

Join this hands-on interactive session where we'll walk you through what is needed to build an AI implementation plan that is aligned with your current AI strategy.

Speakers:
Andrew Kum-Seun
Ryan Brunet

Cultivating Psychological Safety to Enable High-Performing Teams

Don't miss this hands-on session to explore key concepts to help you navigate and lead employees through times of advancing technologies and change. Explore what fosters a culture that enables risk taking, sharing errors, and more critically, sharing diverse opinions. Take away insights and tactics to build a highly productive, inclusive team.

Speakers:
Nick Kozlo

Priorities for Adopting an Exponential IT Mindset in Education

The trajectory of technology is accelerating. IT leaders need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology driven transformations, and improve operational efficiencies. Join this panel and roundtable discussion to learn from Info-Tech and your peers how Exponential IT will play a pivotal role in transformation, and how you can lead change within your IT organization.

Speakers:
Mark Maby
Mark Roman

Priorities for Adopting an Exponential IT Mindset in Utilities, Energy, and Natural Resources

The trajectory of technology is accelerating. IT leaders need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology driven transformations, and improve operational efficiencies. Join this panel and roundtable discussion to learn from Info-Tech and your peers how Exponential IT will play a pivotal role in transformation, and how you can lead change within your IT organization.

Speakers:
Jing Wu
Scott Holland

Verkada Session

Join our exhibitors as they demonstrate how their products provide value to IT organizations.

Leverage AIOps to Improve IT Operations

Organizations are enthusiastic about embracing AI and automation to improve their IT operations, but achieving success proves to be challenging. Join this session to learn about common use cases for AI in IT operations and techniques to assess value and feasibility for your organization.

Speakers:
Andrew Sharp
Mahmoud Ramin

Building Smart(er) Communities With GIS – Part 2

GIS is the overlooked strategic platform for building smarter communities. We will discuss GIS’s potential and hear use cases from organizations that are innovating with GIS.

Speakers:
Jerry Driessen
Hillory Courtney
Jing Wu
Patrick Spencer

Manage Mission-Critical Projects

Discover key strategies for managing mission-critical projects successfully. In this session, we'll explore how you can ensure your high-stakes projects are delivered on time, within budget, and most importantly, yield the expected outcomes and value.

Speakers:
Travis Duncan
Jack Hakimian

Exponential IT: Steering Through the Tech Surge With Governance in IT Vendor Management

Join this interactive session where we will dive into the evolving landscape of vendor management amid the influx of emerging technologies. We'll discuss the growing roster of IT vendors, their impact on the organization, and the crucial role of governance. Leave the conversation with clear strategies for assessing VMI practices in this dynamic field.

Speakers:
Trisha Kent
Frank Sewell

CIO Priorities & Challenges

Don't miss this guided discussion on CIO priorities and challenges. Share your experiences with your peers and learn from others who have been in your shoes.

Speakers:
Hannes Scheidegger

Developing a Strategy to Execute: Understanding OKRs and IT Target Operating Model

Interview with Mark Anthony Group (MAG): a case study of their journey developing a transformation strategy leveraging Info-Tech’s research, surveys, and benchmarks.  The process resulted in the definition and implementation of Objectives and Key Results (OKRs) and a refined IT operating model, milestones enabling MAG to move higher on the IT maturity ladder.

Speakers:
Micah Harkin

Rising Above Adversity

We all encounter adversity in our lives. Join our panel discussion to learn how to overcome roadblocks with fellow women CIOs. The discussion will include why adversity is important, why taking risks is critical, and how to change your perspective to achieve positive outcomes.

Speakers:
Theresa Hughes

AI Talent Debate: Should AI Skills Be Built Internally or Bought Externally?

Today, the need for AI skills generally prompts the need for human AI talent, which raises the question of IT talent sourcing. Should we build our AI resources internally through employee learning & development? Or is it better to buy talent through the recruitment of qualified AI experts in the labor market? Debaters will present both perspectives by using Info-Tech research, insights, and programs to support their positions and argue why you should build or buy AI talent.

Moderator:
Tracy-Lynn Reid

Debaters:
Isabelle Hertanto – arguing the build position.
Carlene McCubbin – arguing the buy position.

The Critical Importance of the Product Owner Role in Successful Agile

Don't miss this informative technology keynote as we explore why selecting the right product owner can mean the difference between the success or failure of your Agile project. Understand the key traits and characteristics to look for in your product owners.

Speakers:
Alex Ciraco

Exponential IT: Enhance Infrastructure and Operations With an Advanced FinOps Strategy

In an increasingly cloud-centric world, cost management can be a competitive differentiator. FinOps allows savvy CIOs to align strategic cloud cost management and business objectives. In this session, you will learn how to kick-start your FinOps with best practices that lead to significantly improved operational efficiency and higher contribution to strategic outcomes.

Speakers:
Sandi Conrad

Using Chaos Theory to Appreciate Generative AI

Understand the basic ideas behind chaos theory and how it might influence your use of generative AI.

Speakers:
Justin St-Maurice

AI Influencers: What Really Matters?

Think hard about the motivations of people talking to you about AI. There is a lot of noise out there – this talk will help you cut through the noise and chart your AI course using only the best information.

Speakers:
Jeremy Roberts

AI Use Cases Across Customer Experience

This talk explores the myriad use cases that Info-Tech analysts are observing for AI functionality, specific to the customer experience context. From content personalization to customer service, this talk outlines which use cases are providing organizations with exponential value.

Speakers:
Austin Wagar

Imagine, Create, Innovate: Unleashing Digital Possibilities With AI Prompt Engineering

Speakers:
Brian Clark

Manage Your Agile Product Backlog Like a Honey-Do List

Maximize value delivery for your stakeholders using a practical and easy-to-understand approach for prioritizing your product backlog.

Speakers:
Alex Ciraco

Maximizing the Frontline Experience With Public Safety Technology – Part 1

Join us as we explore the landscape of technology for Public Safety.  Our panelists will discuss use cases for maximizing the front-line user experiences and keeping our public safety staff safe.

Speakers:
Cole Cioran
Scott Porter

Select the Ideal Infrastructure for Your AI Workload

Since the release of ChatGPT, we can say one thing for sure: generative AI can be expensive. Production-scale AI training and inference often require significant investments in non-standard infrastructure (e.g. AI accelerators and high-throughput networking). Attend this session to learn about Info-Tech's approach to selecting the right AI infrastructure for your use cases.

Speakers:
Andrew Sharp
Mahmoud Ramin

Right-Size Risk Spending & Tolerance

Risk is unavoidable. Join us to explore strategies for optimizing your risk management investments and aligning them with your organization's risk tolerance. We'll explore how to tailor your risk management approach to your unique organizational needs.

Speakers:
Valence Howden

Exponential (Accelerated) Applied AI Patterns: Data and Model as Foundation Layers

Join this breakout session to learn how organizations are getting ready to deliver AI MVP in accelerated fashion. We'll explore a methodological approach that enables business leaders to achieve their goals through embeded AI in their business systems.

Speakers:
Reddy Doddipalli

Bridging the Divide: Business Relationship Management for IT Leaders

Tired of business-IT silos? Explore how IT leaders leverage business relationship management (BRM) to foster stronger connections with the business as they deliver impactful technology solutions. Our panel will delve into the challenges and successes experienced by IT organizations on their BRM journeys. Attendees will gain actionable insights and strategies to demonstrate that IT and business are not separate groups and discuss how they can perform as one.

Speakers:
Allison Straker
Hillory Courtney

Bridging the Divide: Business Relationship Management for IT Leaders

Tired of business-IT silos?  Explore how IT leaders leverage business relationship management (BRM) to foster stronger connections with the business as they deliver impactful technology solutions.
Our panel will delve into the challenges and successes experienced by IT organizations on their BRM journeys.
Attendees will gain actionable insights and strategies to demonstrate that IT and business are not separate groups and discuss how they can perform as one.

Speakers:
Allison Straker
Hillory Courtney

From Silos to Synergy: Create Marketing & IT Alignment

Today, an excellent partnership between Marketing and Tech is key to the success of B2B tech companies. Both IT leaders and Marketing leaders agree on this. Our research has found that there are two key areas that both leaders feel needs to be addressed:
1. Marketing support for new tech announcements and product releases.
2. Preventing software bloat by increased coordination for the marketing tech stack.
Hear from our expert panel as they discuss the importance of bridging the gap between Marketing and IT and focusing on common goals that align to organizational objectives of customer satisfaction and revenue growth.

Speakers:
Shashi Bellamkonda
Jim Williams
Brian C Reed, Senior VP GTM, Appdome

AI in CX: Exploring AI Use Cases Across Customer Experience

This panel explores the myriad use cases that Info-Tech analysts are observing for AI functionality in customer experience contexts. Join us to hear which use cases are providing organizations with exponential value and which software providers can help enable those use cases.

Speakers:
Thomas Randall

Defining Your Professional Path

Join our expert panel to explore key aspects of career strategy and personal branding. Learn how to identify your strengths, define and manage your digital brand, and gain valuable insights into mapping your professional path. This discussion will equip you with practical tools and strategies to advance your career and build a strong personal brand.

Speakers:
Amanda Mathieson

Exponential IT: Transform PPM to Optimize Value From Every Investment

The PPM landscape is on the verge of a major transformation due to emerging technologies. As leaders adapt to market volatility and rapid tech advancements, automating PPM is essential. This keynote will highlight the disruptive trends in PPM and provide a strategic roadmap for leaders. Learn how to adopt new technologies effectively, avoiding vendor hype and overcommitment. Equip yourself to transform PPM practices and keep your organization agile and competitive.

Speakers:
Matt Burton

Backlog Change Management Using a Tiered Approach

Effective backlog management is fundamental to Agile’s ability to accommodate continuous changes in scope. In this session, we’ll examine how to use a tiered backlog approach to efficently manage change and ensure you are always working on the most important things first.

Speakers:
Alex Ciraco

Innovation Is Not Enough: Adopt a Culture of Intrapreneurship

Foster an intrapreneurial culture in your organization.

Speakers:
Manish Jain

Where Are They Now? Blockchain Edition!

We heard so much about blockchain tech the past few years, but it's mostly fallen off the radar. In this talk, we'll uncover the truth behind blockchain's precipitous rise and fall as an enterprise technology and the lessons you can apply to other similarly frothy technologies.

Speakers:
Jeremy Roberts

Are We There Yet? The Importance of a Clear Guiding Star for Your Team

As we continue to evolve toward Exponential IT, leaders in IT need to create a driving message or mission to align their team and their stakeholders in the journey to move to the next level.

Speakers:
Youssef Kamar

Geopolitics and Privacy: The TikTok Tussle

The TikTok ban situation in the US is a microcosm of the larger tensions between privacy, national security, and global commerce in the digital age. While it’s easy to focus on the geopolitical aspects, at its core, this is a privacy issue that affects all internet users, regardless of nationality. The real challenge is not about one company or one country, but about how we navigate the complex and often contradictory demands of privacy, security, and innovation in a globally connected world. We should support the development and implementation of comprehensive federal privacy legislation. This could provide a clear framework for data practices and reduce the influence of geopolitical tensions on individual companies.

Speakers:
Safayat Moahamad

Risk Has Fundamentally Changed: Are You Prepared?

You need to improve your risk practices today. There is no time to waste.

Speakers:
Valence Howden

Maximizing the Frontline Experience With Public Safety Technology – Part 2

Join us as we explore the landscape of technology for Public Safety.  Our panelists will discuss use cases for maximizing the front-line user experiences and keeping our public safety staff safe.

Speakers:
Cole Cioran
Scott Porter

Discover Exponential IT's Next-Generation Operating Model

IT leaders are being challenged to change the IT operating model to support their evolving organization. With the emergence of new technologies, changing expectations from customers and constituents, and services that require cross-organization collaboration, IT has never been more important in ensuring the organization's success in reaching its vision and objectives. But, success in this exponential era will require the visualization and implementation of a new IT operating model. This model is broken into three sections:
1. Provides centralized technology standards around security and architecture and works to ensure the development of critical tech talent.
2. Focuses on how cross-organization services are designed and enabled to ensure services are using the right IT capabilities.
3. Elevates and embeds IT strategy, IT governance, and data with the organization's strategic layer to ensure consistency in direction and accessibility to insight.
In this presentation on the next-generation IT operating model, we will provide IT leaders with the insight and foundation they need to establish to reimagine the ways in which IT capabilities are functionally aligned to deliver value in the ever-accelerating autonomization paradigm.

Speakers:
Brittany Lutes
Carlene McCubbin

Develop Your Next Enterprise Architect Lead From In-House Talent

Our Talent Trends Report says Enterprise Architecture Leads are among the hardest roles to recruit. Join this breakout session to learn how we can coach someone in your organization with potential to prepare them for the role you need.

Speakers:
Andy Neill
Reddy Doddipalli

Keeping Ahead of Change in the M365/Azure Ecosystem

In this informative breakout session, we'll examine strategies for navigating the ever-changing M365/Azure ecosystem.

Speakers:
Nabeel Sherif

The Secret to Successfullly Measuring Technology & Vendor Effectiveness​

Organizations are spending more resources (time and money) on technology vendors than ever before but most lack a strategic and organized approach to technology selection and management. This results in bloated technology spend and a wasteful and disorganized portfolio of applications. In fact, our research indicates that less than one-third of the applications in portfolios are considered both important and effective.
In this presentation, we will tackle solutions to this problem by exploring two key elements: how do organizations ensure they have the right technology and technology partners in their portfolios, and how do they measure if they were effective in selecting those partners?

Speakers:
Ben Dickie 
Mahmoud Ramin

M&G 2.0: What Has Changed

Speakers:
Jack Hakimian

Assess the Impact of AI on Privacy

As AI and privacy evolve, adapting privacy impact assessments (PIAs) is essential. Expanding the scope to include data governance for AI, ethics, diverse participation, and taking a continuous improvement approach to risk assessment are crucial for responsible AI implementation. Join this session to learn best practices for assessing the privacy impacts of new AI technologies.

Speakers:
Safayat Moahamad
Jai Hebel
Aaron Shum

De-Accelerate the Erosion Over Time of Your Security Maturity With These Tips

Achieving an appropriate maturity in your security posture is difficult and expensive, but maintaining static good maturity is a myth. As an off-shoot to Moore’s Law, research shows that ongoing maturity degradation occurs related to ongoing improvements in technology – “If you’re standing still, you’re going backwards.” Don't miss this panel discussion to learn some of the key approaches for slowing this degradation and allowing your strategic initiatives roadmap to keep pace with the corresponding changes in the threat landscape.

Speakers:
Bob Smock
Ralph Johnson, CISO at WaTech (Washington Technology Solutions)
Stacey Wallace, CISO at Arizona Department of Revenue
Jamie Giroux, CISO at Platinum Equity

Leading in Uncertainty: Navigating the Glass Cliff

This client panel is geared to everyone and goes beyond the glass ceiling and explores the "glass cliff." We'll explore unique challenges faced by our panel of Black leaders in IT, particularly when promoted during times of crisis and uncertainty. Hear their stories of navigating the "glass cliff" phenomenon and discover strategies to thrive in high-pressure situations.

Speakers:
Allison Straker
Sandra Perry, CIO at Shelby County Government
Fara Francis, CIO at Center for Creative Leadership
Maurice Ferrell, CIO at University of North Carolina System
Rob Jacobs, CIO at Sandy Hooks

Should the CIO Be the Only Technology Leader?

In a technology-first enterprise where a large percentage of the staff are engaged in IT-related work, can the organization rely on just one IT leader in the C-suite? Exponential growth of technology is forcing organizations to value multi-dimensional investments in IT and the elevation of CSIOs, CTOs, CAIOs, and CDOs to the highest levels of the organization is diluting the role of the traditional CIO. Should the CIO be an overarching leader of technology with umbrella leadership over all related roles, or is there an emerging model for multiple technology leaders to steer an autonomized organization? Join us as we explore the answers to these questions in this expert panel discussion.

Speakers:
Mark Roman

Swimm; Chata.ai; PiLog Group Lighting Session

Activating Networks for Personal Growth

Join us for an engaging panel discussion on how to create powerful professional networks. In today’s interconnected world, a robust network is essential for personal and professional growth. We will discuss strategies for building and maintaining meaningful connections, what you need from a network, overcoming networking challenges, and how to leverage opportunities from a well-developed network.

Speakers:
Angelina Atkins

Stop Wasting Time Evaluating Commoditized Products

The lifecycle time from innovation to commodity in most mainstream technology markets is rapidly shrinking. In this technology keynote session, we'll explore how using a standard market evaluation process can help IT leaders save time and resources by changing the way they evaluate products in markets that are rapidly becoming commoditized.

Speakers:
Mark Tauschek

Info-Tech Diagnostics: Identify and Leverage Your Strengths

Info-Tech Diagnostics are designed to help you identify your strengths as an IT organization as well as opportunities to leverage those strengths to become a better partner and leader within your organization. Join this session to learn more about Info-Tech's suite of diagnostics and how they can help you begin your systematic improvement journey.

Speakers:
Jim Williams

Ignorance Is NOT Bliss in an Exponential World

You have to make time to stay on top of the exponential advancement of technology – book it in the calendar.

Speakers:
Mark Tauschek

Accelerating Enterprise Digital Services in the Public Sector ... and Why It Matters in the Age of Exponential IT

The road to meeting the public's expectations of services will get ever steeper with Exponential IT. What can IT leaders in the public sector do to address this?

Speakers:
Matt Bourne

For an Exponential IT Strategy, Consider Your Adversary

Understand what your organization has to do and why, in order to anticipate how IT must support it now and in the future.

Speakers:
Andrew Sharp

AI as the Vanguard of Innovation: Dare to Disrupt

Cultivate ideas beyond boundaries. Be audacious. Be original. Be the revolution. Don't just think outside the box; demolish it. Create industry-altering breakthroughs by fostering a culture of bold innovation.

Speakers:
Denis Goulet

Literacy – You're in IT and None of the Business Managers Understand What You're Saying

Commit to change the culture and language so all parts of the organization can work more effectively together.

Speakers:
Andrea Malick

M&G 2.0: The Foundation to Exponential IT

Speakers:
Jack Hakimian

Day 2 Closing & Cocktail Reception

Registration & Breakfast

Welcome and Opening Remarks

Speakers:
Tom Zehren

Cultivating the Next Generation of IT Leaders

You can’t do everything yourself. Having a team you can depend on is critical to your success. In the face of rapidly evolving technology landscapes, the demand for skilled IT leaders who can bridge new technologies with business outcomes has never been higher. With the challenge of filling IT leadership roles escalating, the 2024 Info-Tech and McLean & Company surveys highlight a critical gap in leadership skills within IT and a pressing need for leadership skills prioritization. This keynote delves into the shifting paradigm where the focus increasingly moves toward people leadership and business acumen over technical expertise alone.

Speakers:
Carlene McCubbin

Reduce the Potential Negative Impacts of AI and the Risks of LLMs

Speakers:
Timnit Gebru, Founder and Executive Director at The Distributed AI Research Institute 

Networking Break

Govern the Use of AI Responsibly With a Fit-for-Purpose Structure

Join us for this interactive session as we walk through how to implement AI governance to ensure the investments you make, the risks you accept, and the resources you apply to AI projects are aligned to organizational value. We'll explore the key steps to building a structured approach to AI governance to help your organization  transparently deliver effective and human-centric AI.

Speakers:
Ryan Brunet

Leading the People Side of Change

Leading people through change is one of the most critical leadership skills required for the future. In this interactive session, we share four key reactions people have to change, how to recognize them, and more importantly, tactics to support and build a resilient team in a world where change is the norm. Leave with a plan to coach your employees through uncertainty that leads to opportunity.​

Speakers:
Amanda Mathieson

Priorities for Adopting an Exponential IT Mindset in Healthcare Insurance

The trajectory of technology is accelerating. IT leaders need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology driven transformations, and improve operational efficiencies. Join this panel and roundtable discussion to learn from Info-Tech and your peers how Exponential IT will play a pivotal role in transformation, and how you can lead change within your IT organization.

Speakers:
Clayton Gillett
Sharon Auma-Ebanyat

Priorities for Adopting an Exponential IT Mindset in Professional Services & Technology

The trajectory of technology is accelerating. IT leaders need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology driven transformations, and improve operational efficiencies. Join this panel and roundtable discussion to learn from Info-Tech and your peers how Exponential IT will play a pivotal role in transformation, and how you can lead change within your IT organization.

Speakers:
Justin St-Maurice
Neil de Ridder

Get the Most Out of Your Info-Tech Membership

Get ready to discover the wide range of products and services included in your Info-Tech membership. In this informative session, we’ll help you unlock the power of your membership to boost the value to your organization.

Speakers:
Matt Mandich

So, You Want to Be a CISO?

Aspiring to be CISO? Join us for a panel discussion on what it takes to reach this pivotal role. We'll look at a step-by-step approach to getting yourself promoted to that prestigous CISO position.

Speakers:
Erik Avakian
Fritz Jean-Louis
Hendra Hendrawan
Ernest Solomon, CIO and CISO at Soroc Technology
Martin Szydlowski, Manager, IT Security & Governance at FortisAlberta Inc
Jeff Aguilar, CISO at Los Angeles County
Steve Hodges, CISO at State of Georgia

Why Master Data Is Critical to the Successful Application of AI

Understand the crucial role of master data in AI success. In this session, we'll examine how master data serves as the foundation for effective AI solutions and explore best practices in master data management for an exponential technology landscape.

Speakers:
Igor Ikonnikov
Kevin Tucker

Oracle Java License Metric Change to Cost Companies Millions

Join us to understand the changes in Oracle Java licensing and their potential financial implications for organizations. This session will help you navigate these changes and protect your organization's bottom line.

Speakers:
Scott Bickley

How to Get on a Board

As many CIOs and Technical Leaders look to the future and consider their "next after next," there appears to be a growing interest in continuing to support organizations through Board of Director's appointments. This panel is designed to explore the various aspects of becoming a Board Member, the Types of Board appointments (Corporate, Non-Profit, Advisory, etc.) the responsibilities, and compensation.

Speakers:
Sallie Wright
Mary VanLeer
Ed DePrimo, CIO at Mauser Packaging
Robert Sheesley, CIO at Wrench Group
Angela Hintz, VP, Integrated Services at Blue Cross and Blue Shield of Louisiana

Don’t Let Your People Sabotage Your Exponential IT Revolution

In the next 20 years, we all face a tipping point, as technological capabilities will exceed our own. This is a challenge to be met today. Those businesses that embrace this today will gain an advantage, and if they are able to ride that exponential curve, the laggards will never be able to catch up. The decisions you make in the next months and years will therefore be critical.

But where to focus? In this session, Neville will take you through the hurdles you face to being able to ride that curve, using real-world examples of success and failure, and will introduce you to a model that helps you navigate difficulties, splitting them into four easier to manage buckets. He will encourage you to "steal with pride," using peer knowledge and Info-Tech resources to close the gaps in three of those areas and change your leadership focus from technology to people and culture, as this is the one thing that you must change to ensure that your journey to Exponential IT is not sabotaged. This will include sharing his experiences, and expectations, of how digital dexterity needs to be measured and amplified, the challenges to be met, and how to enable your whole organization to ride the revolution that is upon us.

Speakers:
George Khreish
Neville Richardson, CIO at Gallagher

Your Last 100 Days as a CIO – What Do You Need to Do to Make Your Successor a Success?

Popular literature currently focuses on the first 90 days of a CIO’s tenure, and the research is incredibly valuable. But what should a CIO do in the last 90 days of their tenure? Leaving a role sets the stage for the next steps in your CIO career, and the closing weeks of the job can create or destroy your reputation in the industry. This panel will discuss observations of hundreds of CIOs who have transitioned and highlight observations on how to do it right.

Speakers:
Mark Roman

Success Stories: Achievements in Enterprise Architecture

Attend this engaging panel to hear from some of our largest clients as they share their experiences and achievements in building their Enterprise Architecture practices.

Speakers:
Reddy Doddipalli
Ben Abrishami-Shirazi
Elmar Els, Enterprise and Integration Architect at Coke-Cola Bottling of South Africa

A Guide to Operationalizing Explainable AI (XAI)

Explainability is a key responsible AI principle in our research, yet there is little guidance on how to govern and operate this (other than to suggest usage policies and training). Don't miss this expert panel discussion as we explore a step-by-step approach to operationalizing explainable AI.

Speakers:
Altaz Valani
Ryan Brunet
Martin Bufi

Key Insights to Drive Successful Deals With Mega-Vendors: Vendor Contract & Cost Optimization – Part 1

Gain critical insights for negotiating and optimizing contracts with large vendors in this first of a three-part expert panel discussion. We'll cover the strategies, techniques, and best practices you need to get the best deals and outcomes in your largest vendor partnerships.

Speakers:
Josh Mori
Travis Hillpot
Jeff Elliott
Scott Bickley

The New CIO: Leading IT Into the Future

In this must-attend keynote presentation, we'll explore the evolving role of the CIO and what it takes to lead in the rapidly changing IT landscape. This session will highlight the skills, strategies, and mindset required for the modern CIO to balance technological advancements with strategic leadership.

Speakers:
Heather Leier-Murray

Beyond the Perimeter: Securing Your Network With Zero Trust and Zero Standing Privileges

Join this insightful keynote as we examine zero trust security. The success of most attacks is tied to denial of service, data exfiltration, and ransom. A shift from focusing on the attack surface to the protect surface will help organizations implement an inside-out architecture that protects critical infrastructure, prevents the success of any attack, makes it difficult to gain access, and links directly to business goals. Zero trust principles aid that shift across several pillars (Identity, Device, Application, Network, and Data) that make up a typical infrastructure; hence, the need for a zero trust roadmap to accomplish what we desire for our organization.

Speakers:
Cameron Smith

Using M365 as a Catalyst to Rationalize Your Application Portfolio

Speakers:
Scott Houle

Discover Shadow IT & Reduce SaaS Risks

Look to SaaS management tools to discover, analyze, and automate provisioning and deprovisioning.

Speakers:
Sandi Conrad

Cyber Insurance: Making Risk-Aware Decisions About Contractual Language and Operational Expectations

Speakers:
Fritz Jean-Louis

Create VIP Services for Everyone!

Create a VIP service that relies on good process rather than heroic efforts, and use those lessons learned to improve support for everyone.

Speakers:
Sandi Conrad

A Quick Guide to Travel Risk Assessment and Security

What type of international travel introduces risk to your employees and data? Many organizations have data and users who travel across international borders, and the novel risks associated with that travel go unaddressed and unknown. This talk will provide a framework and examples for how to assess, monitor, and manage cross-border security risk.

Speakers:
Cameron Smith

The Real Cost of "Manual" Data Management

Join us as we explore the true costs of "manual" data management. We'll discuss the financial and operational impacts and propose strategies for modernizing your data practice.

Speakers:
Igor Ikonnikov

Exponential IT: Reimagining Project & Portfolio Management

The project portfolio management (PPM) space is on the verge of being disrupted by emerging technologies. Indeed, as organizational leaders look to reinvent their current operating models to ensure viability in the face of market volatility and technological innovation, projects and PPM are top areas of focus for automation improvements. This session takes a practical look at the game plan PPM leaders need to transform practices in a way that meets leadership’s expectations for adopting these technologies, without simply buying into vendor-driven hype and biting off more than you can chew in the near term.

Speakers:
Matt Burton

Learn How Vendors Evaluate Customer Relationships and How to Leverage That Information

A vendor may be important to you, but how do you determine your importance to them? Does it matter? This session answers these questions by walking through Info-Tech's objective customer-positioning tool. Learn how to identify your category/position with a vendor, understand the impact of your category/position, and obtain practical guidance on when and how to change your category/position.

Speakers:
Phil Bode

You've Been Hacked, Now What?

Cyber hacks and data breaches are happening to all types of organizations these days. The common saying is "There are two types of organizations: those that have been hacked, and those that will be hacked." Join this session to learn how to respond if you find yourself at the unfortunate receiving end of a cyber hack or data breach.

Speakers:
Petar Hristov
Kate Wood

Harnessing M&A in the Age of Technological Disruption

Discover the role of CIOs in spearheading M&A initiatives, from identifying opportunities aligned with tech advancements to leading successful technology integrations. Our panel will share insights on M&A trends, strategic considerations for CIOs, and best practices for maximizing integration value.

Speakers:
Anubhav Sharma

Data Strategy x AI Strategy

Speakers:
Altaz Valani
Kevin Tucker
Marc Perrella
Jing Wu

Key Insights to Drive Successful Deals With Mega-Vendors: Vendor Contract & Cost Optimization – Part 2

Gain critical insights for negotiating and optimizing contracts with large vendors in this second of a three-part expert panel discussion. We'll cover the strategies, techniques, and best practices you need to get the best deals and outcomes in your largest vendor partnerships.

Speakers:
Josh Mori 
Travis Hillpot
Jeff Elliott
Scott Bickley

Exponential IT: Gauge Your Exponential IT Readiness

IT leaders must respond now to exponential advancements in technology. Learn how to take the first steps in this must-attend keynote presentation. Gauge your organization’s readiness to adapt and thrive in an era of rapid technological advancement, and determine IT’s readiness to lead that transformation.

Speakers:
Mark Roman

Leadership Summit: The Ultimate Onboarding Experience

Don't miss this keynote session to learn about Info-Tech's Leadership Summit. The goal of the Leadership Summit is to provide the ultimate onboarding experience tailored to accelerate member value. This includes building an enterprise CKIP, 8 secrets to CIO leadership, systematically improving IT in 12 steps, and networking opportunities with peers and Info-Tech leaders.

Speakers:
Becca Mackey

You Can't Outsource Leadership

True leadership can't be outsourced. It requires personal commitment to cultivate self-awareness, inspire others, and drive positive change.

Speakers:
Heather Leier-Murray

Storytelling to Become Better Business-IT Leaders

Storytelling is an important way to relate our technology problems/opportunities and to gain business/organizational understanding.

Speakers:
Allison Straker

Look Out Workforce, Here Comes Gen Z: Prepare IT for the Demographic Shift in the Workforce

A monolithic employee experience isn't effective – the workforce is made up of unique individuals with unique individual wants and needs. So, employee programs need to follow.

Speakers:
Heather Leier-Murray

Lamenting Leadership Styles: True IT Leaders Are No Longer Embracing Outdated and Irrelevant Leadership Styles

Embrace leadership for the modern IT organization by ignoring outdated leadership styles.

Speakers:
Brittany Lutes

The SCARF Model: A Framework Describing How to Structure Interactions to Increase Engagement

Learn the five factors that can influence how your message is received and how you can increase engagement with your communications.

Speakers:
Vicki van Alphen

How IT Leaders Should Celebrate Successes and Share the Value of IT With the Rest of the Organization

Join us for an insightful discussion on promoting the value of IT to the organization. This panel focuses on ensuring that business/organizational leaders understand the strategic importance of IT and its direct impact on achieving organizational goals.

Speakers:
Sallie Wright
Tim Moody, CTO at City of Savannah
Vishal Bedi, CIO at JAS Worldwide
Paula Wagner, CIO at Mansfield Energy
Denise Cornish, Interim COO at Western University of Health Sciences

Define a Data Practice Strategy to Power the Autonomous Enterprise

Exponential technologies demand a new data practice approach. In this informative session, you'll learn about what you need to effectively create an AI strategy to both maximize your return and mitigate risks with your AI investments.

Speakers:
Gordon MacMaster
Brian C Reed, Senior VP GTM, Appdome

Grow Your Own PPM Solution

Join us for a practical session on how to leverage Info-Tech's templates in Microsoft Excel and Power BI to deploy an engaging project portfolio management reporting solution. Get a glimpse into how you can work with citizen developers in your organization to deliver a functional, low-cost, entry-level PPM solution for your organization.

Speakers:
Matt Burton

Build Resilience Against Ransomware Attacks

Ransomware criminals continue to innovate and evolve their attacks to circumvent the latest defenses. While prevention remains an important goal for CISOs, it will never be enough. Resilience is key to rapid recovery from these threats. Join this session to learn the latest trends in ransomware and how you can build resilience against them.

Speakers:
Fred Chagnon
Jon Nelson

Data Strategy: Beyond Insights to Impact

Discover how to turn valuable data insights into tangible organizational impact in this session on data strategies. Join us to unlock the full potential of your data and propel your organization forward in a landscape of exponential technologies.

Speakers:
Crystal Singh
Igor Ikonnikov
Kevin Tucker

Exponential IT: Reimagine Your Service Strategy

In this session, we'll examine why a traditional mindset and focus on delivering IT services to the organization will not support the fast-growing and evolving needs of customers and organizations in an Exponential IT future. You'll learn how to build a roadmap to elevate your service capabilities to deliver seamless enterprise services that drive organizational value.

Speakers:
Greg Sanker

Talk the Talk: Choosing a Conversational AI

Don't miss this informative conversation on conversational AI solutions. Discover how to select the solution that best meets your organization's needs. We'll talk about the latest trends, technologies, and key factors to consider when selecting and implementing a conversational AI solution.

Speakers:
Benedict Chang

AI Strategy x AI Governance: What Comes First?

In many organizations, elements of governance and strategy are often used interchangeably when describing a company’s direction. Yet they are very different. This panel will discuss governance and strategy related to AI, which comes first – and why it matters.

Speakers:
Valence Howden
Tony Denford

Key Insights to Drive Successful Deals With Mega-Vendors: Vendor Contract & Cost Optimization – Part 3

Gain critical insights for negotiating and optimizing contracts with large vendors in this final part of a three-part expert panel discussion. We'll cover the strategies, techniques, and best practices you need to get the best deals and outcomes in your largest vendor partnerships.

Speakers:
Josh Mori 
Travis Hillpot
Jeff Elliott
Scott Bickley

Radically Change the Way You Work With Service Management

Discover how to radically transform your service management approach. This session will explore what to automate to improve infrastructure, services support, and customer experience, such as digital experience (DEX) and embedded learning solutions to help users learn new systems, the service request catalog, and more.

Speakers:
Sandi Conrad

2025 IT Talent Trends: Prepare for the Year Ahead

In this keynote presentation, we will explore the top technology talent trends that IT leaders need to consider for 2025. From changing ESG regulations to political influence, economic uncertainty to influential technologies, the impact of the external landscape on tech talent is greater than ever before. IT leaders need to actively consider how the IT employee is attracted, hired, developed, engaged, managed, and retained in new and unlikely ways. Not only will we consider what these new ways are, but we will provide actionable steps for how IT leaders can get on the right side of each of these new talent trends. 

Speakers:
Amanda Mathieson

Automate IT Asset Data Collection to Support Exponential IT

Good asset data can inform every important IT decision you have to make. It's impossible to get good data without effective automation and process.

Speakers:
Andrew Sharp

Beyond Today’s AI: Navigating the Exponential Wave of Artificial Intelligence in Organizational Strategy

Don’t just chase the future of AI at your organization; define it. Discover how AI can revolutionize your organization. The future is now. Are you ready to lead it?

Speakers:
Denis Goulet

Balancing Act: Counting the Cost of AI Integration in IT Staffing and Spend

Take charge: How are you investing in your AI solutions for IT compared to your peers?

Speakers:
Tom Larson

Capability-Based Thinking and Planning: The Big Shift

We need to reframe how we think of and make decisions about our value and the work we do.

Speakers:
Andrea Malick

ERP Is a Commodity Product

ERPs all have common functionality. Find the one that matches your key differentiators.

Speakers:
Robert Fayle

Lunch