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Shifting Service Support Left Is a Win-Win
Deep vertical research so you can explore tailored insights into your industry
May 25, 2018
Adopt a shift-left strategy to improve service delivery and end-user satisfaction by enabling greater resolution of service desk tickets at Level 1 and at Level 0, where issues are resolved by users themselves through self-service.
By: Natalie Sansone
Latest Education - Higher Education Notes
Meet the Education Sector Executive Services Leadership Team
By: Mark Roman, Loretta Early, Carlos Thomas, Stephen O'Connor, Bradley Bowness
