Tagged - social customer care

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Select and Implement a Social Media Management Platform SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social media services, including...
Select and Implement a Social Media Management Platform – Executive Brief Read this Executive Brief to understand how you can maximize the value of your social initiatives.
Select and Implement a Social Media Management Platform – Phases 1-3 Rein in social media by choosing a management platform that’s right for you.
SMMP Use-Case Fit Assessment Tool Use the Use-Case Fit Assessment Tool to understand how your unique requirements map into specific SMMP use cases.