Sample Report
Info-Tech’s End User Satisfaction Program has been designed to be applicable to your organization, no matter your size or industry. Download a preview of the report to see the value that it can bring to your organization.
End User Application Feedback Program
Find out what users really think of IT’s apps and services
Application portfolio management and service optimization are nearly impossible to perform without an honest and thorough understanding of end user sentiment toward IT services and software.
Develop data driven insights to help you decide which applications to retire, upgrade, re-train on or maintain, and what IT services need to be addressed to meet the demands of the business.
Sample Report
Benefits of the Program
Assess the Health of the Application Portfolio
- Get a full 360 view of the effectiveness, criticality and prevalence of all relevant applications, to get a comprehensive view of the health of the applications portfolio.
- Identify opportunities to drive more value from effective applications, retire nonessential applications, and immediately address at-risk applications that are not meeting expectations.
Drill Down with Individual Application Scorecards
- Provide detailed application feedback to admins with a dashboard overview of each application to identify problem spots, develop action plans for improvement, benchmark successes from year to year and determine key departments with which to initiate discussion.
- Get targeted, open-ended feedback around each application, organized by department, to simplify problem resolution.
Evaluate IT Core Service Capabilities
Evaluate relative importance of, and satisfaction with, core IT services, broken down by seniority level, and highlight key departments where improvements are needed.
Provide Targeted Department Feedback
- Provide customized summary statistics to each department around the importance, usability, features capability and data quality of individual applications, and how they compare against ratings from the rest of the organization.
- Share end user satisfaction and importance ratings of core IT services, IT communications and business enablement to focus on the right end user groups or lines of business, and ramp up satisfaction and productivity.
Assess Business Enablement and IT Communications
- Evaluate end user perspectives on company innovation, IT agility, and satisfaction with how technology enables them to do their job. Identify opportunities to improve the reputation of IT, both across the organization and within specific departments.
- Assess IT’s receptivity for end user feedback and ability to deliver timely and targeted training, ensure end users feel they are being heard and are given the skills to use the technology that IT provides.
Downloads & Supplementary Material
Sample Survey
View a sample of the short 13-question diagnostic. This simple-to-deploy questionnaire is designed to be quick and user friendly for end users, and deliver valuable insights for informed IT decisions.
What's Next Is Up to You
All activities are optional and should be completed as you see fit
Download Next Steps Guide