CIO - Tools

Service Desk AI Use Case Discovery Tool

A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.

Service Desk AI Use Case Prioritization Matrix

A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.

Stakeholder Action Plan

An in-depth template to plan initiatives and establish focus areas for improving stakeholder relationships.

CX AI Use Case Discovery Tool

A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.

Solution Path and Size Estimation Tool

An Excel-based tool to help you identify the solution path and establish a size estimate for your project.

CX KPI Value Mapping Tool

A comprehensive tool to help you identify the right AI use cases to explore for CX.

Embed Technology Organization Readiness Assessment

An Excel-based assessment tool to determine whether your organization is prepared to adopt an embedded technology model.

AI Use Case Selection Tool

Identify AI use cases that resonate with your strategic business goals and capabilities.

AI Risk Management Maturity Assessment Tool

Analyze your organization’s current- and target-state maturity in AI capabilities and systematically develop a plan for your target AI practices.

AI Risk Assessment Worksheet

Structure a comprehensive risk assessment for all current and potential AI risks in your organization.
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