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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Use this workbook to define use cases and requirements to guide your selection.
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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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Use this template as a starting point to create an application portfolio and request catalog.
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Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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Use the cross-referencing between PCI DSS compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to...
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Use the cross-referencing between HIPAA compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to auditors.
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Modify the prepopulated checklists to meet your specific requirements.
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