Operations - Videos
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Webinar: Staff the Service Desk to Meet Demand
IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...
Webinar: IT Service Management Selection Guide
There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution...
Webinar: Improve IT Satisfaction by Standardizing the Service Desk
The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business,...
Webinar: Deliver a Customer Service Training Program to Your IT Department
IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...
Webinar: Develop a Technical Skills Sourcing Plan
At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
Webinar: Create a Right-Sized Disaster Recovery Plan
Organizational resilience today requires a new way of thinking about backups and disaster recovery.
Webinar: Responsibly Resume IT Operations in the Office
IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized...
Webinar: Prepare Your Organization to Successfully Embrace the “New Normal”
The coronavirus pandemic of 2020 will slowly settle – but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."
