Operations - Videos
Topics
Webinar: Staff the Service Desk to Meet Demand
IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...
Webinar: IT Service Management Selection Guide
There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best...
Webinar: Improve IT Satisfaction by Standardizing the Service Desk
The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the...
Webinar: Deliver a Customer Service Training Program to Your IT Department
IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...
Webinar: Develop a Technical Skills Sourcing Plan
At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
Webinar: Create a Right-Sized Disaster Recovery Plan
Organizational resilience today requires a new way of thinking about backups and disaster recovery.
Webinar: Responsibly Resume IT Operations in the Office
IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized...
Webinar: Prepare Your Organization to Successfully Embrace the “New Normal”
The coronavirus pandemic of 2020 will slowly settle – but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."
