Service Desk - Videos

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best...

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the...

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing...