|
Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
|
|
|
This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
|
|
|
Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
|
|
|
Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
|
|
|
Modify these examples to suit your requirements.
|
|
|
Use these examples to guide your KB article templates and to clarify appropriate level of detail.
|
|
|
Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
|
|
|
This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
|
|
|
This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
|
|
|
This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
|
|
