Infrastructure Management - Tools

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Incident and Problem Management Project Roadmap Tool Identify, prioritize, and present initiatives to improve incident and problem management.
Change Management Metrics Tool This tool is designed to help organizations record and track key metrics related to change management.
Change Management Roadmap Tool This tool is designed to help organizations plan the implementation of their standardized change management practice.
Change Management Maturity Assessment Tool This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
Change Management Risk Assessment Tool This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.
IT Incident Runbook Prioritization Tool Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
Business Impact Analysis Tool Rank your services and systems by criticality.
Incident Severity Assessment Tool Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...