Service Desk - Templates & Policies

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Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Incident Management and Service Desk SOP for Small Enterprise Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
Service Desk Asset-Based Categories Template Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
Service Desk Improvement Initiative Use this template as a starting point for building out an improvement plan in presentation format.
Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
Service Desk Executive Presentation Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
Service Desk Internal Service Level Agreement Template Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.