Service Desk - Tools
Topics
Types of Content
Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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IT Service Desk Maturity Assessment for Small EnterpriseUse this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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