Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs. The blueprint includes:
- Structure to create a simplified business case.
- Use cases to help determine the right type of solution.
- Sample use cases to help identify which features will support the use case.
- Sample list of features to help quickly determine requirements.
Create your requirements list quickly to move onto selecting and implementing your ITSM solution.