Business-ITOps Alignment Workbook

Author(s): Sandi Conrad, Mahmoud Ramin

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This workbook will help:

Document insights gained from Info-Tech diagnostics.
Consolidate the root causes of your organization’s operations and service management challenges.
Identify Info-Tech resources to support improvement initiatives.

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Create a Service Management and IT Operations Strategy

Move from assessment to action, using an interconnected approach to meet organizational goals.

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