Custom Vendor Landscape
Public Safety Software
An Important Note
Understanding a Custom Vendor Landscape
- Info-Tech's Custom Vendor Landscapes are custom deliverables that are built with a heavy emphasis on the use cases and selection criteria of the requesting client. They are intended to provide an external point-of-view on a smaller or niche software marketspace. They are built over the course of one week based on secondary research by one of our Software Selection Services analysts.
- These deliverables may be sanitized and published for convenient access by our other members; it is important to understand that they are not intended to be general market analysis reports like our SoftwareReviews Data Quadrants or Software Selection Guides.
- This report is bespoke to the client that requested it and is not intended to be an omnibus view of the entire marketspace (these deliverables are limited to ten vendors, and the vendor shortlist is often dictated in full or in part by the requestor).
- Please ensure that you are conducting your own due diligence on vendors within the space; the sanitized version of this report may be a helpful starting point for initial vendor shortlisting; the limitations of its scope and the highly custom nature of the vendor list and analysis contained within does not make it synonymous with the analysis in our omnibus market analysis research (SoftwareReviews Data Quadrants and Software Selection Guides).
Understanding the Selection Initiative
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Objective |
Vendor Selection Criteria |
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The client is a county in the United States seeking a new law enforcement system for use by field responders to support public safety. The client currently uses a custom-built system with robust information sharing capabilities. However, the current system is very dated and will require a significant time and money investment for sufficient modernization. The client would like to get a better perspective on the market landscape to see if there are any existing solutions that could more easily suit their needs. The chosen solution will include the listed architectural and functional capabilities as well as a capability to succeed at scale and a future facing perspective to adapt to changing trends and tech. |
In evaluating the marketspace for public safety software, Info-Tech's analysts looked at the following vendor attributes:
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Selection Rigor Matters.Enterprise software is a key driver of digital transformation - having a strong approach to vendor selection is essential. Info-Tech's research shows that 70% of application selections fail because of poorly defined requirements and inadequate vendor validation. |
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Defining the Public Safety Market
Market Definition
Public safety software is modern telecommunications infrastructure that first responders (police, fire, EMS, 911 call centers) to the communities they serve
Facilitates the coordination and administration of resources that provide for the safety and security of the community. Public safety platforms include solutions such as records management, computer aided dispatch, law enforcement, fire and EMS, and emergency compliance.
Emergency management is the overall category of software used by government responders, which public safety software would fit within. These solutions deal with a wide range of disasters and the factor which influences their success is interoperability.
Key Trends in Public Safety Software
10.5% CAGR |
The public safety software market size is projected to grow at a CAGR of 10.5% from $16B USD in 2022 to $36B USD in 2030. |
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The growth of the public safety software marketplace is driven by the increasing adoption of the technology by first responder agencies to improve performance, safety and decision making. Currently, on-premise deployment holds the larger market share due to an emphasis on control over sensitive data as well as unique integration needs. public safety software finds its largest market in America, and as this space continues to grow solutions will become increasingly advanced and customizable. |
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Top Level Features for Public Safety System
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Feature Name |
Description |
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Call for Service |
CAD call processing, dispatched via Radio/MDC, historical location information, cross discipline dispatching, premise information, status monitors for active units, fire incident notification system, GIS unit recommendation. |
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CAD Record Set-up |
Initial CFS info including caller, times, units assigned, updated notes, Pulls all CAD data into the record including RMS, citation, JMS and Crash, AVL mapping, Mutual Aid Box Alarm Cards (MABAS), Intuitive application look and feel, API third party notifications. |
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Investigation |
Cross Jurisdictional heat maps and data analysis, cross jurisdictional crime mapping, mugshot lineups, admin case management. |
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Enforcement and Criminal Justice data. |
Citations to courts, payments with revenue sharing, Oak video. Data on people, property, evidence, and location. |
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Records Management System |
RMS embedded within the emergency management system with capability to complete records search functions, report cycle/process/case management, integrated Property, Impound, Citation, and Crash. Integration with LEIN and CAD. Electronic record transfer to prosecutor, integrated activity log, intuitive look and feel, ease of use and MICR/CJIS compliance. Fire records management system with incident reporting, building inspections occupancy, training certifications, fire hydrant mapping, EMS medical report to state, equipment tracking and vehicle inspection, admin dashboard with incident data and peer bench marking. |
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Jail Management System |
Prisoner intake, Integration with LEIN and CAD, mugshots, prisoner property, inmate management, medical interface, prisoner classification, food vendor, court, intuitive look and feel, ease of use, laundry. |
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Mobile Access |
Mobile application interfaces, access to multi-agency data, printing, AVL, handheld access, day/night mode, license swipe |
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Infrastructure and Support. |
Redundant system availability, on prem or cloud compute, SSO, hardware service/support provided. 24/7/365 Hardware and software support included, no-cost training, initial application set-up included. Ease of use and intuitive look and feel for all solutions. |
Key Players
Info-Tech identified 8 platforms applicable to the use case. The platforms are listed in alphabetical order.
