Custom Vendor Landscape
Visitation Management Software
Prepared for: [Client Name Redacted]
An Important Note
Understanding a Custom Vendor Landscape
- Info-Tech's Custom Vendor Landscapes are custom deliverables that are built with a heavy emphasis on the use cases and selection criteria of the requesting client. They are intended to provide an external point-of-view on a smaller or niche software marketspace. They are built over the course of one week based on secondary research by one of our Software Selection Services analysts.
- These deliverables may be sanitized and published for convenient access by our other members; it is important to understand that they are not intended to be general market analysis reports like our SoftwareReviews Data Quadrants or Software Selection Guides.
- This report is bespoke to the client that requested it and is not intended to be an omnibus view of the entire marketspace (these deliverables are limited to ten vendors, and the vendor shortlist is often dictated in full or in part by the requestor).
- Please ensure that you are conducting your own due diligence on vendors within the space; the sanitized version of this report may be a helpful starting point for initial vendor shortlisting; the limitations of its scope and the highly custom nature of the vendor list and analysis contained within does not make it synonymous with the analysis in our omnibus market analysis research (SoftwareReviews Data Quadrants and Software Selection Guides).
Understanding the Selection Initiative
Objective |
Vendor Selection Criteria |
|---|---|
[Redacted] is looking for a Visitation management software tailored for Juvenile facility. Unlike traditional prison facilities, Juvenile facilities cannot disclose information on inmates. Hence appointments need to be booked based on time slots without booking for specific innates. Additionally, the county would like to record and log details on visits like time, length and frequency of visits. Currently all process is carried out manually and the county would like to automate the process of appointment booking and scheduling. |
In evaluating the marketspace for Visitation management software, Info-Tech's analysts looked at the following vendor attributes:
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Selection Rigor Matters.Enterprise software is a key driver of digital transformation - having a strong approach to vendor selection is essential. Info-Tech's research shows that 70% of application selections fail because of poorly defined requirements and inadequate vendor validation. |
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Defining the Public Safety Market
Market Definition
- Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison environment.
- Visitor management software also handles capturing accurate visitor details, communicating any specific instructions to the visitors, collecting any documentation, photo capture, ID badge printing and host notifications.
- For the purpose of this report, Vendors focusing on Government, Military, detention centers and Law enforcement agencies are prioritized.
Key Trends in Visitation management software
The global market for visitation management system is projected to grow by 13.7% by 2028
Source: Marketsandmarkets, 2023
Top Level Features for Visitation management software
Feature Name |
Description |
|---|---|
Visitation Management |
Provide real-time availability of different stakeholders to manage scheduling visitation (either in-person or remotely). |
Architectural Flexibility |
Solution either has native integrations with broader platforms, or open APIs available for creating data interoperability between systems. |
White Labelling |
Enables organizations to customize and brand the solution. |
Web-based |
Solution can be accessed via modern browser (e.g., Edge, Chrome, Safari, etc.). |
Relevant Compliances |
Out-of-the-box compliance with industry standards and regulations. |
Role-based Permissions |
Set limitations for who can access and transform what data, based on their role and/or seniority. |
Key Players
Info-Tech identified 6 platforms applicable to the use case. The platforms are listed in alphabetical order.
