Define Your Enterprise IT and Digital Services – Phases 1-4

When determining how to define IT services, CIOs typically list all everything IT offers then determine how to match those offerings to business needs. This is not an effective approach and leads to many false starts and a misalignment between what matters to the customer and what IT can provide to address their needs. Instead, use this blueprint's practical guidance and targeted activities to accurately identify and align your IT services to your enterprise starting with the enterprise customer.