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Empower Members Through Digital Engagement

Actively engage citizens and create meaningful interactions with a digital strategy.

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  • There is not a digital strategy currently in place that empowers and engages members.
  • Citizens who are living off tribal lands or in rural areas are less connected with the nation.
  • Your nation wishes to have its services and programs more accessible to its members.

Our Advice

Critical Insight

  • A digital strategy does not remove in-person channels of interaction but rather provides more channels to suit the individual needs of your members.
  • Your tribal nation’s digital strategy will leverage insight and feedback from internal and external stakeholders to ensure that you are adequately meeting the needs of community members.
  • Tribal nations have lots of support when it comes to adopting digital, and embracing those resources will lead to greater long-term success.

Impact and Result

  • Gain insight into what a digital strategy is and how it can be leveraged to stop disjointed and ad hoc digital adoption by the nation.
  • Learn about what digital strategies have been implemented by other tribal nations and how those initiatives deliver value to the nation’s membership.
  • Collaborate with the tribal nation to highlight how IT is a critical stakeholder that can proactively support the projects of the nation with a digital component.

Empower Members Through Digital Engagement Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why your tribal nation should proactively implement a digital strategy, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Understand the Landscape

Identify how digital inclusivity is critical for a digital strategy, determine the context in which the digital strategy would be created, and journey map possible initiatives based on those with documented processes and IT capabilities.

2. Engage Stakeholders and Address Gaps

Solicit feedback from internal and external stakeholders to obtain buy-in for your digital strategy initiatives. Additionally, the gap analysis will determine which of the digital strategy domains your nation is prepared to adopt an initiative around.

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About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Get the help you need in this 2-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Understand the landscape
  • Call 1: Scope the project and determine your tribal nation’s current digital divide.
  • Call 2: Assess your tribal nation’s current situation.
  • Call 3: Complete the reference architecture and journey maps.

Guided Implementation 2: Engage stakeholders and address gaps
  • Call 1: Get internal stakeholder input.
  • Call 2: Plan to engage the community for feedback.
  • Call 3: Conduct a gap analysis and prepare for digital strategy creation.

Authors

Larry Fretz

Brittany Lutes

Contributors

  • George Wood, Director of ICT Applications, The Mohegan Tribe
  • George McClellan, IT Director, Grand Traverse Band of Ottawa & Chippewa Indians
  • Matthew Duchesne, Chief, Office of Native Affairs and Policy, Federal Communications Commission
  • Jean Rice, Senior Program (Broadband) Specialist, US Department of Commerce's NTIA, Federal Communications Commission
  • Bryan Schmidt, Pre-Sales Solution Architect, Arctic IT
  • Ali Carden, Principal, eSolutions
  • Alex, Royetta, Sonia, Radford – DIT Leadership, Navajo Nation
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