Establish the Foundations for Commercializing IT as a Managed Service Provider – Phases 1-3

Client challenge

• Improve financial viability and competitiveness in the increasingly competitive, high-cost, and low-margin healthcare industry. Financial pressures are driving organizations to seek alternative sources of revenue.
• Understand the requirements to commercialize internal IT operations. Healthcare organizations often underestimate the preparation effort to succeed as a managed service provider (MSP).
• Shift to an MSP business mindset. Commercializing IT requires a mindset shift from internal stakeholders to external clients, new business models, regulatory compliance, and robust service delivery frameworks.

Critical Insight

Healthcare organizations often underestimate the extensive requirements of commercializing their internal IT operations as an MSP. It is crucial to understand that this transition demands a focused approach that does not detract from their core competencies. Therefore, comprehensively assessing organizational and IT capabilities is essential to establish foundational IT improvement initiatives before considering such a shift.

Impact and Result

Follow Info-Tech’s approach to developing a strong foundation for commercializing IT into an MSP:

• Develop strategic alignment using Info-Tech’s industry-focused approach to discern the business context.
• Assess the current state of your organizational and IT capabilities through key Info-Tech diagnostics such as CEO-CIO Alignment, CIO Business Vision, and IT Management and Governance.
• Use Info-Tech’s initiatives workbook to prioritize key IT improvement initiatives and develop a technology improvement roadmap as a foundation for commercializing IT.