Establish Use Cases to Unlock the Value of Your CMDB

Author(s): Scott Houle

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A well-functioning configuration management database (CMDB) empowers almost all other IT management and governance practices, but to unlock its true potential, its data should be aligned to support different use cases within the organization. IT leaders should set expectations for their organization that defined and fulfilled use cases will factor into prioritization exercises, functional plans, and project milestones to achieve ROI for their efforts.

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