Hospitality Trend Report 2020 – Hyper-Personalized Guest Experience

Author(s): Linda Arredondo, Larry Fretz, Brittany Lutes

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This section will help you understand hyper-personalized guest experience by covering the following information:

  • An introduction to the trend and its signals
  • Statistics which support the need for this trend
  • Insight into the drivers of this trends
  • The benefits and risks which should be considered to understand the value that can be derived from each trend
  • A case study highlighting the successful adoption of each trend in a hospitality venue
  • Statistics which support the need for this trend

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