Incident Management and Service Desk Workflows

Author(s): Sandi Conrad, Mahmoud Ramin, Allison Kinnaird, Emily Sugerman

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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

View the Complete Blueprint:

Improve Incident and Problem Management

Rise above firefighter mode with structured incident management to enable effective problem management.

Standardize the Service Desk

Build a solid foundation for future IT service improvements.

Browse all Infrastructure & Operations

Incident Management and Service Desk Workflows

1 Download

View the Complete Blueprint:

Improve Incident and Problem Management

Standardize the Service Desk

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