Incident Management and Service Desk Workflows

Author(s): Sandi Conrad, Mahmoud Ramin, Allison Kinnaird, Emily Sugerman

1 Download

To unlock the full content, please fill out our simple form and receive instant access.

The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

View the Complete Blueprint:

Improve Incident and Problem Management

Rise above firefighter mode with structured incident management to enable effective problem management.

Standardize the Service Desk

Build a solid foundation for future IT service improvements

Browse all Infrastructure & Operations

Incident Management and Service Desk Workflows

1 Download

View the Complete Blueprint:

Improve Incident and Problem Management

Standardize the Service Desk

Title