Introducing Agentforce: Is This the New Salesforce?

Salesforce's Agentforce represents a bold move into AI-driven business automation, aiming to deploy millions of operational agents by 2025. Built on Airkit.ai technology, it promises to enhance productivity across sales, service, and marketing workflows. However, key features depend on the unreleased Atlas reasoning engine, limiting early functionality. Concerns arise around pricing transparency, complex product integrations, and limited customer success stories, with only one significant proof point presented at launch. Early adopters face high costs and risks, as Agentforce requires significant investment in Salesforce’s broader ecosystem. Organizations are advised to carefully validate use cases and negotiate favorable terms before committing.