Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development. The tool includes the following activities:
- Identify and document customers.
- Document user-facing service definitions and customers.
- Document service-based costing for IT services.
- Determine optimal chargeable service units and pricing.
- Track consumption of services.
- Determine IT service charges for business units.
- Generate cost reports.
Formalize your chargeback model by taking a business value approach that focuses on pricing IT services using chargeable service units that business owners find meaningful, manageable, and measurable.
