Governing Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over a third of implementations increasing costs. This video will discuss three governance models for shared services:

• Entrepreneurial: ideal for small organizations.
• Mandated: ideal for larger organizations with a few business units involved in the shared services implementation.
• Market-based: ideal for larger organizations with many business units involved in the implementation.

In addition to explaining what needs to take place in each model, this research provides the information you need to choose the optimal governance model for your particular situation.