IT Service Management Demo Script Template

Author(s): Michel Hebert

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This demonstration script template provides vendors with a consistent set of instructions to help ensure an objective comparison of IT service management (ITSM) product features.

Use this template to:

  • Demonstrate common processes that IT and end users can expect to use if the solution is adopted.
  • Guide conversations with vendors toward tool features that are important to your organization.

Modify this script to fit individual needs and requirements.

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