Outsource Network Management in Gaming & Hospitality
Past performance is a good indication of future performance. Place your bets wisely.
- The network is a critical utility in the gaming and hospitality industry – it requires constant availability and reliability. Many organizations cannot meet their network internal SLAs under such demands or are doing so at a very high cost.
- Outsourcing presents an opportunity to reduce costs and improve capabilities. However, making the case to outsource is difficult. Outsourcing does not reflect favorably on EBITDA and the controls and regulations can deter management from pursuing the project.
- Outsourcing itself is difficult. Based on an Info-Tech survey, 42% of organizations do not receive the value they expect in their first year of outsourcing. Without careful planning regarding what to outsource, which vendor to use, and how to govern the outsourcing relationship, your organization will not succeed.
Our Advice
Critical Insight
- Look to historical performance to assess your current capabilities and make the case to outsource. If you haven’t historically been able to meet SLAs, outsourcing presents an opportunity to bridge the gap.
- Outsourcing cannot be achieved with a “set and forget” mentality. Active management of your vendor is crucial to outsourcing success.
- When failure occurs, instead of placing blame on the vendor, collaborate with them to continuously improve and prevent the situation from happening again.
Impact and Result
- Follow Info-Tech’s methodology to boost your chances of outsourcing success and reduce network costs, improve network capabilities, gain access to new skills, improve ability to scale, and increase efficiency in internal resource allocation.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 9 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Assess the current state
- Call 1: Scoping call
- Call 2: Assess the current state
- Call 3: Make the case to outsource
Guided Implementation 2: Build the RFP and select a vendor
- Call 1: Scoping call
- Call 2: Review your business case
- Call 3: Review your RFP
Guided Implementation 3: Develop an action plan and implement
- Call 1: Review your vendor shortlist
- Call 2: Finalize the contract
- Call 3: Discuss implementation challenges and metrics