- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT
- With the emergence of Industry 4.0 technologies and increased security exposures, IT needs to take the lead in bridging communication and service expectation gaps with business, R&D, and operational technology leadership on the manufacturing floor.
- Understand important focus areas to address and insights into how your team compares with other Pharmaceuticals Manufacturing IT organizations.