The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering. The agency needed a practical approach to setting priorities, standardizing their processes, and identifying strategies to identify and fill resourcing gaps.
Summary & Success
- Redesigned the requirements gathering process and developed a standard operating procedure.
- Created new collaborations between business analysts, business managers, and the portfolio and design teams.
- Completed a follow-up status review several months after the workshop to assess the agency’s progress and recommend further areas for refinement.