Service and Operations Strategy Assessment

Author(s): Sandi Conrad, Mahmoud Ramin

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Use this workbook to guide your analysis:

  • Review all operational practices through the same lens to identify areas for improvement.
  • Assess your capability in dozens of competencies over five distinct categories.
  • Rank your operational goals to identify which processes should be prioritized for improvement, according to their importance to the organization and your capability to fulfill them.
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