Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction despite high performance metrics. Here is how we helped an entertainment client develop an outsourcer get well plan.
Should You Insource Your Service Desk? A Case Study From Entertainment
Deep vertical research so you can explore tailored insights into your industry
Feb 12, 2019
By: Michel Hebert
Latest Sports Entertainment Notes
Take Advantage of Cashless in Your Sports Venue
By: Elizabeth Silva Smulski, Larry Fretz
