SLA Checklist

Author(s): Ted Walker

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This checklist contains a complete list of SLA elements, components, and contract-type elements to allow you to properly assess the contents of an SLA.

Tags

Service Level Agreement, SLA, KPIs, Metrics, SLA metrics, Service levels, SLO, service level objectives

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Reduce Risk With Rock-Solid Service-Level Agreements

Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.

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