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Monitor IT Employee Experience

Quickly respond to negative changes in IT employee perception.

  • In IT, high turnover and sub-optimized productivity can have huge impacts on IT’s ability to execute SLAs, complete projects on time, and maintain operations effectively.
  • With record low unemployment rates in IT, retaining top employees and keeping them motivated in their jobs has never been more critical.

Our Advice

Critical Insight

  • One bad experience can cost you your top employee. Engagement is the sum total of the day-to-day experiences your employees have with your company.
  • Engagement, not pay, drives results. Engagement is key to your team's productivity and ability to retain top talent. Approach it systematically to learn what really drives your team.
  • It’s time for leadership to step up. As the CIO, it’s up to you to take ownership of your team’s engagement.

Impact and Result

  • Info-Tech tools and guidance will help you initiate an effective conversation with your team around engagement, and avoid common pitfalls in implementing engagement initiatives.
  • Monitoring employee experience continuously using the Employee Experience Monitor enables you to take a data-driven approach to evaluating the success of your engagement initiatives.

Monitor IT Employee Experience Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should focus on employee experience to improve engagement in IT, review Info-Tech’s methodology, and understand how our tools will help you construct an effective employee engagement program.

Monitor IT Employee Experience – Executive Brief
Monitor IT Employee Experience – Phases 1-3

2. Analyze results and ideate solutions

Interpret your Employee Experience Monitor results, understand what they mean in the context of your team, and involve your staff in brainstorming engagement initiatives.

Drive IT Performance by Monitoring Employee Experience – Phase 2: Analyze Results and Ideate Solutions
EXM Focus Group Facilitation Guide
Focus Group Facilitation Guide Driver Definitions

3. Select and implement engagement initiatives

Select engagement initiatives for maximal impact, create an action plan, and establish open and ongoing communication about engagement with your team.

Drive IT Performance by Monitoring Employee Experience – Phase 3: Measure and Communicate Results
Engagement Progress One-Pager

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

8.0/10

Overall Impact

$1,820

Average $ Saved

2

Average Days Saved

Client

Experience

Impact

$ Saved

Days Saved

Department of Housing Public Works

Guided Implementation

8/10

$1,820

2

Amanda highlighted some valuable insights into our data that I had missed. It is unfortunate that InfoTech didn't automatically reach out and offe... Read More

Leadership, Culture and Values

Please note: This course is being updated.

Increase IT productivity by actively focusing on employee engagement.
This course makes up part of the People & Resources Certificate.

  • Course Modules: 4
  • Estimated Completion Time: 2-2.5 hours
  • Featured Analysts:
  • Carlene McCubbin, Sr. Research Manager, CIO Practice
  • James Alexander, SVP of Research and Advisory, CIO Practice

Now Playing:
Academy: Leadership, Culture and Values | Executive Brief

An active membership is required to access Info-Tech Academy
Monitor IT Employee Experience preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

MEMBER RATING

8.0/10
Overall Impact

$1,820
Average $ Saved

2
Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Start monitoring employee experience
  • Call 1: Discuss use case for the EXM.
  • Call 2: Setup EXM survey and settings.

Guided Implementation 2: Analyze results and ideate solutions
  • Call 1: Review one-month results.
  • Call 2: Review three-month results.
  • Call 3: Customize Focus Group Facilitation Guide and discuss action planning.

Guided Implementation 3: Select and implement engagement initiatives
  • Call 1: Prioritize departmental initiatives.
  • Call 2: Discuss action planning and communication strategy.

Authors

Carlene McCubbin

Andy Liu

Abiella Schneider-Friedman

Jane Kouptsova

Contributors

  • Justine Crawforth, Senior Staff Recruiter, Baylor College of Medicine
  • Kevin Field, CIO
  • Tricia Geerts, IT Manager
  • China Gorman, Managing Director, US, Unleash
  • Michael Haberman, Senior Consultant, Omega HR Solutions, Inc.
  • Lance Haun, Practice Director, The Starr Conspiracy
  • Jackson Jeng, CIO
  • Chase Labrador, Digital Employee Experience Leader
  • Peter Schroeder, Head of Marketing, Northpass
  • Susan Taylor, CEO, Generon International
  • Denise Lee Yohn, Brand Leadership Expert

Related Content: Engage

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