Establish a Program to Enable Effective Performance Monitoring
Maximize the benefits of infrastructure monitoring investments by diagnosing and assessing transaction performance, from network to server to end-user interface.
- Organizations have grown from mostly on-premises hardware to a hybrid environment with a mix of on-premises, legacy, and cloud.
- Organizations invest heavily into monitoring and tracking software, however, the business value that these investments generate is limited at best.
Our Advice
Critical Insight
- While a hybrid IT environment offers many benefits, the increased complexity means that it is difficult to truly understand transaction performance as it flows through the application infrastructure.
- Application performance monitoring (APM) tools have the power to provide end-to-end visibility into application performance, however, these tools do not work out of the box. APM implementations often lose value when the organization buys a tool reactively without considering business requirements.
Impact and Result
- Organizations need to focus on the basics of infrastructure flow mapping and transaction profiling to establish a relevant baseline before engaging vendors. The chief enterprise architect needs to be involved in the transaction mapping process and help establish a common frame of knowledge for all members of the application and infrastructure teams.
- All transactions are not created equally. A project that seeks to implement enterprise-wide performance management is doomed to fail. Focus on providing performance management support for a subset of the most critical transactions first. This will give the IT team an opportunity to familiarize themselves with the technology and support subsequent rollouts.
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A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
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Guided Implementation 1: Kick-start the performance management pilot
- Call 1: Establish key components of the project charter and outline project timeline.
- Call 2: Review transaction impact analysis and document transaction dependencies.
- Call 3: Prioritize transactions based on business impact.
Guided Implementation 2: Establish and evaluate current performance baseline
- Call 1: Introduce infrastructure flow mapping and transaction profiling.
- Call 2: Review transaction metrics and outline tracking plan.
- Call 3: Analyze baseline results and leverage insights to kick-start related projects.
Guided Implementation 3: Build the case for additional investments
- Call 1: Document the quantitative and qualitative benefits of performance management.
- Call 2: Assess the go/no-go decision and review the Business Case Template.
- Call 3: Review the Executive Presentation template.
Contributors
- Andreas Grabner, Technology Strategist, Dynatrace
- Jonah Kowall, VP Market Development and Insights, AppDynamics
- Jean Yves Lamour, Digital Sales Development Representative, CA Technologies
- Time Hengen, Business Development Manager, Nastel Technologies
- Three anonymous contributors
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