Analyst Perspective
Artificial intelligence prominence across the enterprise value chain
Rahul Jaiswal
Principal Research Director, Retail
Info-Tech Research Group
The retail industry has been at the forefront of digital transformation for several years. It has noticeably increased speed, operation efficiency, and accuracy across every business segment due to a data surge and predictive analytics systems serving brands to make data-driven business decisions.
In retail, artificial intelligence enables businesses with high-level data and information to be leveraged into improved operating models and new business opportunities. As technology evolves, organizations increasingly seek to understand how artificial intelligence will provide value and reshape the industry ecosystem to provide contextual personalization seamlessly across channels and ensure information security measures.
Leading brands are leveraging artificial intelligence (AI) at various stages to create meaningful customer insights and provide infosec effectiveness as global ransomware costs its victims millions of dollars. Moreover, consumers report that digital trust matters; many will shop elsewhere when businesses don't deliver a secure environment.
As AI applications integrate into various business functions, envision business capability components, costs, and competitive advantage creators in harmony with AI services for retail streams.