Select a Casino Table Games Scheduling Solution
The right people at the right table and the right time.
Your organization is in the midst of a selection process for a workforce scheduling solution. This may be a tightly focused initiative or part of a larger human resource information system (HRIS). Either way, there is a need to disambiguate the market and arrive at a shortlist of vendors.
Our Advice
Critical Insight
- The hospitality industry runs 24/7 and casinos need to create systems for complex scheduling, changing labor regulations, and unique policies.
- Dealers and supervisors for table games have specific skills and proficiencies. Older systems with cumbersome processes do not effectively deal with the challenges of scheduling for table games.
Impact and Result
- Business volumes can inform the optimum number and arrangement of table games. However, IT can expect pushback from operational managers who feel that the forecasted solution rubs against their knowledge and experience.
- Cost consciousness is a top priority for casinos. Even though a workforce planning strategy requires investment in operational capabilities and applications, reducing inefficiencies should show tangible and intangible benefits in the long term.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 2-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Define the current state of workforce management
- Call 1: Conduct a scoping call.
- Call 2: Conduct a SWOT analysis.
- Call 3: Identify key stakeholders in your scheduling project.
- Call 4: Identify business requirements.
Guided Implementation 2: Select your WFM scheduling solution
- Call 1: Review the Vendor Landscape.
- Call 2: Discuss the best solution based on stakeholder feedback.
- Call 3: Perform RFP review.
Contributors
- Shane Lett, Director of Casino Operations Strategy, Tangam Systems
- Prabha Prajapati, Senior Staff Consultant, Foxwoods Resort Casino
- René Yard, Solutions Consultant, Fourth