- As a CIO of a tribal organization, you have been asked to find an IT solution using an Resource and Patient Management System (RPMS) suite or module that improves tribal health care quality, enhances access to care, reduces medical errors, and modernizes administrative functions.
- Your tribe is currently using IHS’ RPMS healthcare services or system and is looking to renew its contract with IHS or replace the IHS RPMS system.
Our Advice
Critical Insight
- Stakeholders will want to have a starting point, or benchmark set of numbers and metrics, against which to measure the success of the project. Involve all project stakeholders early to identify and obtain historical or proposed healthcare usage, capacity, patterns, RPMS data, and metrics (even if manual).
- Perform a thorough tribal healthcare context analysis (including SWOT, envisioning, and metrics) and use these as inputs to develop business and technical requirements.
- Think strategically about the costs associated with the project. When you take the time to critically evaluate the costs associated with an alternative/"non-IHS (Indian Health Service)" RPMS version or module, don’t be surprised if the costs are the same as or very close to IHS’ RPMS. Don’t forget about modules and services that IHS does not provide or non-IT infrastructure items such as the need for barcode printers and scanners to track health services related inventories.
- Have an organization transition plan focused on people, processes, and technology. You want to make sure you reduce down-time, while leading your staff through role and accountability changes. Make sure to communicate these changes effectively because this is a stressful transition cycle.
Impact and Result
- Maximize your success and credibility by making a solid business case for your RPMS project by understanding the value it provides to the agency and community and be prepared to support it.
- Prepare for key objections and challenges by defining the tribal agency and community context for your RPMS deployment and making sure your technical requirements can satisfy your business requirements.
- Develop a comprehensive request for proposal based on your requirements and score your responses using a standard methodology.
- Effectively guide the organization through the healthcare services and RPMS project by carefully planning the change, communications, and your project timeline prior to implementation.