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Transform Your Professional Services Organization With a Tech-Enabled Digital Business Strategy

A digital business strategy exemplar for legal services.

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  • You need a digital business strategy to stay competitive in a rapidly evolving technology landscape. Without one, you risk becoming obsolete.
  • You recognize that business models are changing, and you need to develop tools and services as the line between being a technology company and a professional service provider continues to blur.
  • You need to meet customer expectations around service delivery by adopting new technologies to improve the speed and quality of service delivery, while also laying the foundation for future innovation.

Our Advice

Critical Insight

Combine the latest trends with a customized business reference architecture to identify priority value streams, value chains, and journey maps. Develop a digital business strategy to transition into a tech-enabled firm of the future and stay competitive in a period of rapid change.

Impact and Result

  • Conduct interviews with key stakeholders, analyze the ecosystem, and identify value streams before breaking down activities into priority value chains.
  • Review macro trends in the industry and identify priority opportunities that align with your organizational value streams and industry trends.
  • Break down specific value chains into detailed customer journey maps and identify specific experiences that can be transformed through digital transformation.
  • Create a digital roadmap for your firm and start working on an actionable plan.

Transform Your Professional Services Organization With a Tech-Enabled Digital Business Strategy Research & Tools

1. Transform Your Professional Services Organization With a Tech-Enabled Digital Business Strategy Deck – A digital strategy exemplar for a legal firm, MacDonald & Associates, based on our Define Your Digital Business Strategy research.

Review this exemplar for detailed steps on how to create a digital business strategy in Professional Services. Use our trend reports and customizable business reference architecture to identify priority value streams, value chains, and journey maps. Develop a digital business strategy to transition into a tech-enabled firm of the future and stay competitive in a period of rapid change.

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A digital business strategy exemplar for legal services.

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Author

Justin St-Maurice

Search Code: 107189
Last Revised: April 1, 2025

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