Application maintenance is a necessity for the continuing performance of business functions supported by applications. Maintenance is inevitable as the business and technologies evolve and change. However, maintenance is often overshadowed because of the visibility and attention given to projects enabling new business capabilities and leveraging trending technologies.
This blueprint will walk you through the steps needed to design an optimized application maintenance practice with the following four-phase methodology:
- Understand Priorities and Constraints
- Instill Maintenance Governance
- Enhance Triaging and Prioritization Practices
- Streamline Maintenance Delivery
Our method will help you build an optimized application maintenance practice that addresses your top business and IT stakeholder priorities and pain points.